SAN JOSE, Calif., August 29, 2017 – The Service Desk, a Cloud Service Management product, is a suite of tools that spans from basic help desk (customer support) functionality to also facilitating IT related support and service delivery. Developed from the same Cloud Service Management code base as the Service Management Suite, our Service Desk includes several of the same ITIL-certified processes that have been assessed and certified by Pink Elephant – the globally recognized experts in ITIL. So it was straightforward to extend the PinkVERIFY certification to 7 of the processes that are ready to use out-of-the-box in the Service Desk product.
Quite often the Information Technology Infrastructure Library (ITIL), that consists of a set of detailed practices for IT service management (ITSM) go hand-in-hand. That’s because averting mistakes and getting it right the first time are critical success factors for IT operations. Mistakes, ad-hoc planning and operations, and poor follow-through typically have adverse consequences. That’s why the ITIL processes exist, are well documented, and have been implemented by many organizations – so that they can benefit from the collective wisdom and experience without having to start from scratch. Our Cloud Service Management products including our Service Desk include time-test and globally recognized best practices and processes that are ready to use out of the box without ever having to write and maintain a single line of custom code. They are available via our secure and reliable cloud so you can get onboard and start realizing value fast.
ServiceAide is a technology provider who is deeply entrenched in trends and new developments, so we understand the evolution of IT Infrastructure and Operations Management, Service Infrastructure and Management, DevOps, and related disciplines. Correspondingly we understand that ITIL in full or in part may not be appropriate for every organization. That’s why Cloud Service Management products are inherently flexible; which is to say that you can start simple and evolve into ITIL processes or you can start with ITIL processes and evolve however you determine is appropriate. In either case just a single admin can create, modify, and maintain custom-tailored workflow processes that align to your needs and process maturity. We’re sure you’ll agree that no matter where your organization is on the maturity curve that our Service Desk is the right tool for the right job that leverages what we call: “the power of 1.”