Streamlining Government Operations with Innovation

Building
White Background
White Background
Service Automation
Citizen Engagement
Compliance Tracking
Resource Optimization
Cross-Department Collaboration

Governments are facing increasing demands for efficient service management and streamlined citizen support.

From managing service requests to ensuring compliance, modern municipalities require solutions that provide seamless service delivery across departments. Our Serviceaide for Municipal Services (SAMS) solution is designed to help local and state governments modernize citizen engagement and improve the efficiency of municipal services. With SAMS, governments can centralize service requests, automate workflows, and deliver better services to their citizens, driving improved performance and citizen satisfaction.

Book a Consultation
Book a Consultation
Solutions
solutions

Efficient Municipal Service

Management

Efficient Municipal Service Management with SAMS

with SAMS

SAMS offers a flexible solution for governments to manage services and improve efficiency.

Citizen Request Portal
Citizen
Request Portal

A centralized portal for citizens to submit service requests and track their progress in real time.

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Workflow Automation
Workflow
Automation

Streamline internal government workflows, reducing administrative overhead and manual intervention for common services.

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Asset & Compliance Management
Asset & Compliance
Management

Track public assets and ensure compliance with local regulations and reporting standards.

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Integration with Legacy Systems
Integration with
Legacy Systems

SAMS can be integrated with your existing municipal systems, allowing seamless data exchange and enhanced functionality.

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Comprehensive Reporting
Comprehensive
Reporting

Generate reports on service performance, citizen satisfaction, and operational efficiency for transparency.

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Tailored Workflows
Tailored
Workflows

Customize workflows to address the specific needs of different departments, from public works to housing services.

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Features
Features

Streamline Government Service

Management

Streamline Government Service Management with SAMS

with SAMS

SAMS empowers governments to manage services efficiently, improving response times and citizen satisfaction.

Centralized
Access

Easily manage service requests via mobile apps, portals, and self-service options.

Enhanced
Transparency

Track and manage requests in real-time for full visibility and accountability.

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Completed
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Reviewed
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In Progress
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Intiated
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Maximized Legacy Systems

Integrate SAMS with existing infrastructure, enhancing capabilities without system overhauls.

Benefits
Benefits

Revolutionizing Government

Service

Revolutionizing Government Service Delivery with SAMS

Delivery with SAMS

Empower your municipality with efficient service management solutions.

SAMS boosts efficiency, improves services, and enhances citizen experience for municipalities.

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Improved citizen engagement and satisfaction

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Enhanced service delivery for non-IT government requests

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Greater visibility and control over municipal services

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Increased ROI on existing government systems

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Streamlined workflows for faster response times

Use Cases
Use cases

Proven Success in Government

Service

Proven Success in Government Service Management

Management

Explore how governments are improving their service management processes and driving better outcomes with SAMS.

Provo City

The Provo City Municipal Government is committed to developing services to support businesses as well as the broader residential community.

Herriman City

Herriman City leverages Serviceaide's solutions to enhance operational efficiency and streamline municipal services, ensuring a better experience for residents and businesses alike.

Provo City
Herriman City
Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Success Stories
Success Stories
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Discover how we've helped businesses like yours transform with our AI-powered solutions.

Blog
Blog
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Stay ahead with the latest trends and ideas shaping the future of service innovation.

Resource Library
Resource Library
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Explore a collection of tools and knowledge designed to help you optimize and innovate your processes.

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Serviceaide has Offices

Around

Globe

the Globe

United States


2445 Augustine Drive Suite 150

Santa Clara, CA 95054

+1 650 206 8988
10210 Highland Manor Drive Suite
275 Tampa, FL 33610

+1 813 632-3600

Asia Pacific


#03, 2nd floor, AWFIS COWORKING Tower
Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


Rua Henri Dunant, 792, Cj 609 São
Paulo, SP Brasil

04709-110
+55 11 5181-4528

Ukraine


Sportyvna sq

1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted

Enhancing Your Performance with Our Next-Gen Management Solutions.
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