AI-Powered Solutions for Government Management

solutions

Efficient Municipal Service

Management

with SAMS

SAMS offers a flexible solution for governments to manage services and improve efficiency.

Citizen
Request Portal

A centralized portal for citizens to submit service requests and track their progress in real time.

Workflow
Automation

Streamline internal government workflows, reducing administrative overhead and manual intervention for common services.

Asset & Compliance
Management

Track public assets and ensure compliance with local regulations and reporting standards.

Integration with
Legacy Systems

SAMS can be integrated with your existing municipal systems, allowing seamless data exchange and enhanced functionality.

Comprehensive
Reporting

Generate reports on service performance, citizen satisfaction, and operational efficiency for transparency.

Tailored
Workflows

Customize workflows to address the specific needs of different departments, from public works to housing services.

Features

Streamline Government Service

Management

with SAMS

SAMS empowers governments to manage services efficiently, improving response times and citizen satisfaction.

Centralized Access

Easily manage service requests via mobile apps, portals, and self-service options.

Enhanced Transparency

Track and manage requests in real-time for full visibility and accountability.

Maximized Legacy Systems

Integrate SAMS with existing infrastructure, enhancing capabilities without system overhauls.

Benefits

Revolutionizing Government

Service

Delivery with SAMS

Empower your municipality with efficient service management solutions.

SAMS boosts efficiency, improves services, and enhances citizen experience for municipalities.

Improved citizen engagement and satisfaction

Enhanced service delivery for non-IT government requests

Greater visibility and control over municipal services

Increased ROI on existing government systems

Streamlined workflows for faster response times

Use cases

Proven Success in Government

Service

Management

Explore how governments are improving their service management processes and driving better outcomes with SAMS.

Authority

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith