Centralize Your Configuration Data with Our CMDB Solutions

White Background
White Background
Orange Circle
Single Source of Truth
AI-Powered Insights
Incident and Change Management Support
Automated Configuration
Compliance & Governance
IT Asset Visibility

Empower Your Teams with Real-Time Configuration Data That Enhances Decision-Making

Our Configuration Management Database (CMDB) solution provides a single source of truth for all your configuration items (CIs). By automating updates and integrating seamlessly with your existing IT Service Management (ITSM) tools, our CMDB solution ensures accurate, real-time data to support incident and change management.

With a robust, scalable CMDB, you can reduce risk, improve compliance, and gain complete visibility into your IT environment. Leveraging AI, we empower businesses to conduct predictive analysis, proactively resolving issues before they impact operations.

Features
Features

A Comprehensive

CMDB

A Comprehensive CMDB Solution

Solution

Centralize and streamline your IT asset and configuration management with our powerful, AI-enhanced CMDB platform.

Single Source of
Truth

Maintain accurate, up-to-date records of all configuration items (CIs).

Automated
Updates

Keep configuration data accurate with real-time, automated updates.

System Status
Network Connectivity
Device Firmware Vision
CPU Utilization

Incident & Change Management


Link configuration data to incidents and changes for faster resolutions.

IT Asset
Visibility

Gain full visibility into IT assets and their relationships.

Compliance & Governance

Ensure compliance with detailed records and governance in the CMDB.

Records
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AI-Powered
Insights

Use AI to predict issues and take proactive action to minimize disruptions.

Benefits
Benefits

Accurate Data.

Smarter

Accurate Data Smarter Decisions

Decisions

Unlock real-time configuration data to optimize IT service management and business operations.

Boost Data Accuracy
Boost Data
Accuracy

Automate updates for consistently accurate, up-to-date, and error-free configuration data.

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Faster Issue Resolution
Faster Issue
Resolution

Integrate CMDB with incident management to speed up issue resolution and fixes.

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Minimize Downtime
Minimize
Downtime

Get real-time updates on asset status for smarter decisions.

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Improve Asset Management
Improve Asset
Management

Gain complete visibility into IT assets and configurations for better management.

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Reduce Risk
Reduce
Risk

Maintain accurate data to minimize risks and prevent unexpected failures.

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Simplify Compliance
Simplify
Compliance

Ensure compliance with detailed, audit-ready records for regulatory requirements.

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Areas
Areas

Departments We

Departments We Innovate

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources
Human Resources
Information Technology
Information Technology
Operations
Operations
Compliance
Compliance
Customers
Customers
Any Vertical (No Code)
Any Vertical (No Code)
Use Cases
Use cases

See Our CMDB in

See Our CMDB in Action

Action

From IT infrastructure management to compliance and risk mitigation, our CMDB delivers tangible results across industries.

IT Infrastructure Management

Achieve visibility and streamline asset tracking with automated configuration updates.

Incident Management Support

Link accurate configuration data to issues for faster resolution times.

Change Management

Enhance change management accuracy with real-time views of affected items.

Compliance and Audit Readiness

Ensure compliance by maintaining detailed records of configuration changes.

IT Infrastructure Management
Incident Management Support
Change Management
Compliance and Audit Readiness
Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Resources
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