Careers in Service Management & AI

Who Is Serviceaide

We’re transforming service management with intelligent, AI-driven solutions

Our focus on innovation means we’re constantly pushing boundaries to create tools that streamline operations, enhance collaboration, and make businesses smarter. By joining Serviceaide, you’ll be part of a global team that values curiosity, teamwork, and meaningful impact. We’re committed to building a culture where every team member’s contributions drive our mission forward, making a real difference in the world of digital service.

Connect

Values

Committed to excellence, transparency, and customer impact

01 Innovation

We constantly push boundaries to deliver cutting-edge service management solutions.

02 Integrity

Our work is built on a foundation of transparency and trust, guiding every action and decision we make.

03 Customer Success

Our focus is on empowering clients to achieve measurable results and lasting growth.

04 Collaboration

Teamwork drives our success, with diverse perspectives enriching our solutions.

05 Adaptability

We evolve alongside our clients to meet the ever-changing demands of service management.

06 Excellence

We are dedicated to delivering high-quality, reliable solutions that exceed expectations.

Join the Team

Your Work, Your

Impact

At Serviceaide, every voice matters. We're the perfect size for innovation, where your contributions truly make a difference.

Innovation-
Driven

Your ideas fuel our advancements in AI-powered service management.

Diversity &
Inclusion

Bring your unique perspective to our global team, enhancing creativity and collaboration.

Accessible
Leadership

Whether it’s sharing ideas with leaders or working alongside experts, we keep things approachable.

Open positions

Your Next Career

Move Awaits

Join Serviceaide, where every voice counts, and your contributions drive meaningful innovation.

Director of Support and
Saas Operations

Operations

Apply Now

Product Manager

Product Development

Apply Now

AI Research Specialist

Research & Development

Apply Now

Customer Success Manager

Customer Success

Apply Now

Sales Executive

Sales

Apply Now

Technical Support Specialist

Support & Services

Apply Now

Hiring Process

Join Us in a Few

Simple Steps

Simple Steps

Join Serviceaide for a clear, efficient hiring process and a team where your expertise shines from day one.

Apply

Review and apply to roles that match your skills and passions.

Initial Chat

Meet with a recruiter to discuss your background and learn more about Serviceaide.

Team Interview

Connect with team members and see how your expertise aligns with the role.

Decision & Offer

After final discussions, receive feedback and, hopefully, an offer to join the team.

Authority

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

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Serviceaide has Offices

Around

the Globe

United States

2445 Augustine Drive Suite 150 Santa Clara, CA 95054 +1 650 206 8988

10210 Highland Manor Drive Suite 275 Tampa, FL 33610 +1 813 632-3600

Asia Pacific

#03,2nd floor, AWFIS COWORKING Tower

Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America

Rua Henri Dunant, 792, Cj 609 São Paulo, SP Brasil 0
4709-110
+55 11 5181-4528

Ukraine

Sportyvna sq 
1a/ Gulliver Creative Quarter 
r. 26/27 Kiev, Ukraine 01023

Denmark

Garnisonen 44 
DK-4100 Ringsted

Join Us in Shaping the Future of Service Management

Who Is Serviceaide

We’re transforming service management with intelligent, AI-driven solutions

Values

Committed to excellence, transparency, and customer impact

01

Innovation

02

Integrity

03

Customer Success

04

Collaboration

05

Adaptability

06

Excellence

Your Work, Your

Impact

Your Next Career

Move Awaits

Move Awaits

Join Us in a Few

Simple Steps

Simple Steps

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

Serviceaide has Offices

Around

the Globe