Transform Your Business with Digital Service Management

DSM optimizes system performance with real-time monitoring, predictive maintenance, and automation, ensuring maximum efficiency and reduced downtime.

Luma AI enhances business efficiency by automating processes and delivering real-time, AI-powered insights, allowing smarter decision-making and streamlined operations. AISM simplifies AI process management, enabling seamless integration and governance, helping businesses scale AI initiatives while maintaining control.

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Products

The Competitive

Pulse of the

ESM Market

We transform the way organizations manage workflows by automating interactions and integrating support processes across teams.

DSM

DSM is designed to optimize the performance of IT systems with real-time monitoring and automated solutions.

By utilizing predictive maintenance and proactive troubleshooting, it helps prevent downtime and enhances operational efficiency. DSM’s automation capabilities ensure systems are running smoothly, reducing manual interventions and improving overall performance across the organization.

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Luma AI

Luma AI empowers businesses by automating complex workflows and delivering actionable insights through cutting-edge artificial intelligence.

Its real-time analytics enable faster decision-making, reducing operational inefficiencies and enhancing productivity. With Luma AI, organizations can transform data into meaningful strategies and stay ahead of market trends. The tool integrates seamlessly, making AI accessible to all departments.

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AISM

AISM simplifies the complexity of managing AI systems by offering a centralized platform for integration, governance, and scaling.

It allows businesses to easily deploy and manage AI solutions while maintaining strict control and oversight. AISM accelerates the implementation of AI initiatives and ensures they align with organizational goals, providing tools to optimize, monitor, and govern AI processes.

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Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
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Resource Library

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Serviceaide has Offices

Around

Serviceaide

the Globe

United States


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Santa Clara, CA 95054
+1 650 206 8988

10210 Highland Manor Drive Suite 275 Tampa, FL 33610
+1 813 632-3600

Asia Pacific


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Towers,

Gachibowli, Hyderabad – 500032,
Telangana – India

Latin America


Rua Henri Dunant, 792, Cj 609 São Paulo, SP Brasil
0
4709-110
+55 11 5181-4528

Ukraine


Sportyvna sq

1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted

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