Re-inventing IT Service Management with Artificial Intelligence and Virtual Support Agents

By embracing artificial intelligence and virtual support agents, you can enrich every customer’s experience, and enhance every support analyst’s job satisfaction.

Luma Support

Service Efficiency with Luma

Over 40% of organizations take 1-4 hours to respond to service requests. With Luma response is immediate, shortening overall time to resolution by 30 percent or more – saving you time and money.

30% Faster

Over 40% of organizations take
1-4 hours to respond to
online ticket requests.

Improved Customer

Intelligent and efficient
support keeps customers
happy and loyal.

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Cloud Service Management. This is why I chose Serviceaide.”

— Peter Jurhs
Nampa School District
Director of Information Services

The Power of Two Technologies

We’ve combined the latest in artificial intelligence with natural language processing to create Luma, our truly innovative virtual support agent. Together, these technologies enable previously impossible service automation and eliminate many support and ITSM challenges.

Achieving accurate, complete ticket submissions
Empowering self-service resolutions
Building a comprehensive knowledge base
Confirming that resolutions are satisfactory
Making ticket submission easy for end users
Improving job satisfaction and customer experience

According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

Contact us to learn more about the Serviceaide solution today.