According to Harvard Business Review, 72% of organizations providing employees with self-service tools see an increase in productivity and an annual revenue growth of 10% or more. Serviceaide can help you develop a self-serve environment in order to reduce costs, increase productivity and satisfaction. It does not have to be complex, costly, or take months and an army of people to implement. See how you can change the face of your service desk with ChangeGear and Luma Virtual Agent.
ChangeGear employs an AI-driven approach to help with decision-making, using ML to provide historical data to make recommendations and predictions. It can automate tasks and route them to respective teams or individuals based on the configuration. Tasks and processes can also be triggered using ChangeGear business process automation (BPA), and ChangeGear can orchestrate tasks in sequence or assign them based on previous conditions.
If you are looking to streamline change and release management processes, ChangeGear is designed to support complexity. Through advanced automation and workflow, the ChangeGear platform is designed to meet a breadth of service requirements.
Provide a simple, intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs
Make faster decisions with Luma Virtual Agent and the AI suite of products. Leverage machine learning and natural language processing to speed automation and resolution for both the analyst to the end user. Auto population of form fills, virtual ticket resolution and support are just examples of what Luma delivers.
Seamless workflows are the foundation for a great experience. Free staff from repetitive, manual tasks. Automate self-service to improve employee productivity. Streamline customer support for faster resolution.
