Meet Luma The intelligent virtual agent to make customer support more efficient and effective.
Re-inventing IT Service Management with Artificial Intelligence and Virtual Agents
Luma Support

By embracing artificial intelligence and virtual agents, you can enrich every customer’s experience, and enhance every support analyst’s job satisfaction.

Service Efficiency with Luma

Over 40% of organizations take 1-4 hours to respond to service requests. With Luma response is immediate, shortening overall time to resolution by 30 percent or more – saving you time and money.

30% Faster
Resolution

Over 40% of organizations take 1-4 hours to respond to online ticket requests.

Improved Customer
Satisfaction


Intelligent and efficient support keeps customers happy and loyal.

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs
Nampa School District
Director of Information Services

The Power of Two Technologies

We’ve combined the latest in artificial intelligence with natural language processing to create Luma, our truly innovative virtual agent. Together, these technologies enable previously impossible service automation and eliminate many support and ITSM challenges.

Achieving accurate, complete ticket submissions
Empowering self-service resolutions
Building a comprehensive knowledge base
Confirming that resolutions are satisfactory
Making ticket submission easy for end users
Improving job satisfaction and customer experience

According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

What’s New!
Blog Post24×7 Customer Service Without Additional Headcount

WebinarIt’s Time to Rethink IT Self-Service

Quick Start GuideHow to Implement Luma, the Virtual Agent

Contact us to learn more about the Serviceaide solution today.