Enterprise Service Management Software (ESM)

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Service Automation
Workflow Optimization
AI-Driven Insights
Self-Service Portals
Cross-Departmental Integration
Operational Efficiency
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White Background

Enhance Productivity and Service Quality by Simplifying Processes

At the core of our Enterprise Service Management (ESM) approach is the goal to optimize workflows across all departments, ensuring seamless service delivery throughout your organization. By leveraging AI and machine learning, we provide predictive insights, automate repetitive tasks, and reduce response times, resulting in more efficient operations.

ESM enhances communication, ensures compliance with standardized procedures, and empowers employees through intuitive self-service portals, all while offering improved visibility into every aspect of service management.

Book a Consultation
Book a Consultation
Features
Features

A Unified Service

Unified Service Platform

Platform

Unite your departments with a platform for seamless collaboration, optimized workflows, and smart service delivery.

AI-Powered Automation

Leverage AI and machine learning to predict service needs and optimize workflows.

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Profile
AI-Automation
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Text Box
Profile
AI-Automation
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Centralized Service
Management

Manage all service-related processes and communication in one place.

ESM
Orange Circle
Orange Circle
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Human Resources
Compliance
Operations
Information Technology

Compliance Management

Ensure regulatory and process compliance with built-in service standards.

Checklist
Checklist
Checklist
Checklist
Checklist
Checklist
Tick
Checklist
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Checklist
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Customizable Workflows

Create workflows tailored to your business needs with drag-and-drop tools.

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Create New Workflow
Add Team Members
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Set Deadlines for Tasks

Self-Service Portals

Empower employees with intuitive self-service portals for efficient service requests.

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Background
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How to optimize workflow
Benefits
Benefits

Streamlined Service.

Enhanced

Streamlined Service Enhanced Productivity

Productivity

Discover how ESM simplifies processes and enhances service quality across your organization.

Boost Productivity
Boost
Productivity

Automate manual tasks, allowing your teams to focus on strategic projects.

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Reduce Service Delivery Times
Reduce Service
Delivery Times

With automated workflows, service requests are handled faster, cutting response times.

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Increase Visibility
Increase
Visibility

Gain real-time insights into service performance, enabling informed decision-making.

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Consistent User
Consistent User
Experience

Offer a uniform, high-quality experience across all service interactions.

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Lower Costs
Lower
Costs

Achieve better results with fewer resources through automation and streamlined processes.

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Areas
Areas

Departments We

Departments We Innovate

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources
Human Resources
Information Technology
Information Technology
Operations
Operations
Compliance
Compliance
Customers
Customers
Any Vertical (No Code)
Any Vertical (No Code)
Use Cases
Use cases

See ESM in

ESM in Action

Action

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

IT Service Management

Streamline incident resolution, asset management, and service requests.

HR Service Delivery

Optimize onboarding, offboarding, and employee requests with automated workflows.

Facilities Management

Improve maintenance scheduling and space management with real-time service tracking.

Finance

Automate invoice processing, expense approvals, and financial reporting for smoother operations

IT Service Management
HR Service Delivery
Facilities Management
Finance
Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Success Stories
Success Stories
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Discover how we've helped businesses like yours transform with our AI-powered solutions.

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Blog
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Stay ahead with the latest trends and ideas shaping the future of service innovation.

Resource Library
Resource Library
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Explore a collection of tools and knowledge designed to help you optimize and innovate your processes.

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DK-4100 Ringsted

Enhancing Your Performance with Our Next-Gen Management Solutions.
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