A Digital Process Transformation Will Create Business Value

When the idea of embarking on a digital transformation seems overwhelming and expensive, focus on a specific type of process transformation. This is one of the quickest ways to drive value. You can start with IT (Information Technology), a single business function, or cross the entire enterprise.

What is Digital Process Transformation?

With digital process transformation, companies leverage technology to automate and optimize business processes to drive a wide variety of benefits. Process transformations can reduce costs, improve quality, reduce manual tasks, improve support satisfaction scores, and much more. If you and your team are asking “Is there a better way,” the answer is “Yes.”

Leading Companies Are Driving Process Transformations

GE embarked on a massive digital transformation journey, known as “GE Digital,” several years ago. The goal was to modernize its internal business and technological processes and leverage data analytics, machine learning, and the Industrial Internet of Things (IIoT). From manufacturing to integration, this was an enterprise initiative.

“We have fully embraced the digital industrial transformation, and we believe in its potential to change the world. For our customers, digital is bringing new levels of innovation and productivity— and they are seeing real, tangible outcomes. This is happening in each of our businesses.”

Source: GE website

Identify the Process Transformation That Will Improve your Business Use Case

Many companies have identified ways to introduce digital process automation across their manufacturing, HR business practices, and IT helpdesks.

Let us look at an IT use case for service requests. A digital process transformation to improve and expand self-service capabilities across an organization. You need to improve the user experience and speed response times. A method to do that is to embrace technology that allows a transformative process change using an AI-based virtual agent that allows employees to get around-the-clock, real-time support instead of calling a staffed help desk. With the addition of GenAI (Generative AI) capabilities, intelligent agents can not only handle high volume but can summarize and create content to further assist end users with information that meets their needs.

The delivered value: A support desk or customer service center that does not need to continue to hire new labor but rather can expand its capabilities using technology solutions costing an order of magnitude less. Like other types, process transformation requires a commitment to change.

Get Started on Your Digital Process Transformation

At Serviceaide, we focus on helping our customers drive a variety of digital process transformations. Our software portfolio covers automation, an AI-based virtual agent, knowledge management, and a comprehensive set of service and support management solutions. Now on our 3rd generation GenAI-based solutions, and over two decades of expertise in service and support, we have proven practices and modern solutions.

The team at Serviceaide has helped thousands of organizations identify solutions to achieve their business goals. Contact us today.

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