Customer Privacy Statement

We may disclose aggregated information about you and information that does not identify any individual, without restriction.

Disclosure of Your Information

We may disclose Personal Information that we collect or you provide as described in this Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us with services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your personal information for any other purpose.

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about our Site users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

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Choices About How We Use and Disclose Your Information

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We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

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• Cookies. You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of our Site.

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• Flash Cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website.

Security

We have implemented administrative, technical, and physical security controls that are designed to safeguard your Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to us.Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Company account might have been compromised), or if you suspect someone else is using your Company account, please let us know immediately by emailing us at the email or phone number provided in the Contact Us section below.

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Children Under the Age of 13

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the Site. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the email address or phone number provided in the Contact Us section below.

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Contact Us

If you have any questions or comments regarding this Policy, please do not hesitate to contact us at info@serviceaide.com or by calling (650) 206-8988.

You may also contact our corporate headquarters by writing to us at: Serviceaide, Inc. 2445 Augustine Drive, Suite 150 Santa Clara, CA 95054

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CALIFORNIA PRIVACY RIGHTS

These provisions apply only to California consumers and supplement this Policy. The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”), collectively referred to as “California Consumer Privacy Laws,” provide California consumers with specific rights regarding their personal information.

This California Privacy Rights provision describes your rights under the California Consumer Privacy Laws, explains how you may exercise your rights, and provides an overview of the types of personal information we collect. To exercise the rights below please see the section entitled How to Contact Us About Your California Privacy Rights.

California Consumer Privacy Laws provide you with the following rights:

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• Right to know. You have the right to know what categories and specific pieces of personal information we collect about you, the sources from which we collect personal information, our business or commercial purpose for the collection, use, and sharing of your personal information, and any categories of third parties to whom we sell or with whom we share your personal information.

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• Right to data portability. You have the right to request a copy of personal data we have collected and maintained about you in the past 12 months. California Consumer Privacy Laws allow you to request your information from us up to twice during a twelve (12) month period. We will provide our response in a readily usable format, which is usually electronic.

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• Right to delete. You have the right to request that we delete the personal information that we have collected from you and maintained, subject to certain exceptions. Please note that if you request deletion of your personal data, we may deny your request or may retain certain elements of your personal data if certain exceptions apply under California Consumer Privacy Laws.

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• Right to opt out of selling or sharing. You have the right to opt out of the sale or sharing of your personal information, along with the right to opt in to the sale of such information. If we sell or share any of your personal information, you may, at any time, tell us not to sell or share your personal information. We will also treat Global Privacy Control browser signals as opt-out of sale/share requests under the California Consumer Privacy Laws. At the time this Policy was last updated, we have not sold (as defined in California Consumer Privacy Laws) nor shared personal information for the purpose of cross-context behavioral advertising in the past 12 months, as detailed below.

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• Right to correct. You have the right to request the correction of any personal information we maintain about you.

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• Right to limit use or disclosure of sensitive personal information (“SPI”). You have the right to limit the use or disclosure of your SPI if we are using your SPI beyond what is reasonable and proportionate to provide the requested goods or services.

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• Right to nondiscrimination. You have the right not to receive discriminatory treatment by us for the exercise of your CCPA privacy rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.

Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

Provide you a different level or quality of goods or services.

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

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How to Contact Us About Your California Privacy Rights

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• Calling us at (650) 206-8988.
• Emailing us at info@serviceaide.com.

Verification of Your Identity

After you submit a request, (except as otherwise may be provided under California Consumer Privacy Law with respect to opt-out requests) we must verify your identity in order for us to properly respond and/or confirm that it is not a fraudulent request. To verify your identity, we will request, at a minimum, that you provide your name, email address, phone number, address, and relationship to us, so that we can seek to match this information with the information existing in our systems. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected Personal Information, we may contact you for more information, or we may not be able to meet your request.

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Only you, or an agent legally authorized to act on your behalf, may make a verifiable request related to your Personal Information. If you are making a request as the authorized agent of a California consumer, we will ask you also submit reliable proof that you have been authorized in writing by the consumer to act on such consumer’s behalf.

Our Response Time to Your Request

We will make every effort to respond to your request within forty-five (45) days from when you contacted us. If you have a complex request, the California Consumer Privacy Laws allow us up to ninety (90) days to respond. We will still contact you within forty-five (45) days from when you contacted us to let you know we need more time to respond.

Sale of Information

In the preceding 12 months, the Company has not sold your internet or other electronic network activity collected via cookies and other tracking technologies to data analytics providers and ad networks.

Categories of Personal Information We Collect and Our Purposes of Collection and Use

You can find a list of the categories of Personal Information we collect in the Collection of Personal Information section above. For information regarding the sources from which we obtain Personal Information, please see the Collection of Personal Information section above. And to learn more about the business or commercial purposes for which we collect and use Personal Information please see the Use of Your Information section above.

Categories of Personal Information Disclosed and Categories of Parties to Whom it was Disclosed.

The categories of Personal Information that may have been disclosed to a third party for a business purpose or other commercial purposes, as well as the purposes for disclosing that information, are provided in the Disclosure of Your Information section of this Policy above and are further summarized below.

In the past 12 months, the Company has disclosed the following categories of Personal Information to the following categories of third parties for the purposes stated below:

• We have disclosed your personal identifiers, internet or other electronic network activity, your customer records information, and geolocation data to data analytics providers, operating systems, and other third parties to help us perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing email communications, providing delivery services, and hosting our Site.
• We have disclosed your personal identifiers, geolocation data, and internet or other electronic network information to IT support and data analytics providers to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair Website and Mobile Application errors that impair functionality.
• We have disclosed your personal identifiers, geolocation data, and internet or other electronic network information to data analytics providers and operating systems to undertake internal research for technological development and demonstration.

Sensitive Personal Information.

We may collect or process precise geolocation data. This information may be considered “sensitive personal information” under California Consumer Privacy Laws. However, we do not use your geolocation information to infer other characteristics about you. To the extent required by the California Consumer Privacy Laws, you may limit the processing of your sensitive personal information by contacting us through the methods noted above.

CALIFORNIA “SHINE THE LIGHT”

• Under California Civil Code Section 1798.83 (“Shine the Light”), California residents have the right to request in writing from businesses with whom they have an established business relationship: (a) a list of the categories of Personal Information, as defined under Shine the Light, such as name, email address, and mailing address, and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please contact us by email at info@serviceaide.com. If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at info@serviceaide.com.

VIRGINIA PRIVACY RIGHTS

• Virginia law provides Virginia residents with the rights listed below, subject to applicable law. Virginia residents may exercise these rights as detailed below in the section entitled How to Contact Us About Your Virginia Privacy Rights.

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• Right to Know. You have the right to know and see what personal data we have collected about you.
• Right to Data Portability. You have the right to obtain a copy of your Personal Information that you previously provided to us in a portable and, when feasible, readily usable format, where the processing is carried out by automated means.
• Right to Correct. You have the right to request that we correct inaccurate Personal Information.
• Right to Delete. You have the right to request that we delete the Personal Information we have collected about you.
• Right to opt out of selling or sharing. You have the right to opt out of the sale of your Personal Information and/or the processing of your Personal Information for purposes of (i) targeted advertising or (ii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the latest date of the Privacy Policy:

We do not process Personal Information for the purposes of targeted advertising.

We do not sell your Personal Information in exchange for monetary consideration.

We do not engage in profiling decisions based on your Personal Information that produce legal or similarly significant effects concerning you.

How to Contact Us About Your Virginia Privacy Rights

Calling us at (650) 206-8988.

Emailing us at info@serviceaide.com.

Appeals

If we decline to take action regarding a request that you have submitted, we will inform you of our reason for declining to take action and provide instructions for how to appeal the decision. In the event that we do not respond to a request that you make pursuant to one of the privacy rights set forth in this Virginia Privacy Rights notice, you have the right to appeal our refusal to take action within a reasonable period of time after you receive our decision. Within 60 days of our receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the Attorney General to submit a complaint.