Customer Privacy Statement

Your continued use of the website and/or the Services constitutes your consent to the contents of this Privacy Statement. Serviceaide may modify or update this Privacy Statement at any time without prior notice.

While providing Services, Serviceaide may collect or receive Personal Information that may include e-mail address, name, company, phone number and location information. Any such information shall be used by Serviceaide solely for the provision of the Services or notifications and not for any other purpose without your prior consent.

Such information may also include information and data about your computer hardware and software, that is automatically collected by Serviceaide during the use of the Website and the Services. This information can include but is not limited to IP address, browser type, operating system, domain names, access times and referring Website addresses.

Examples of actions where you may voluntarily provide information:

• When you fill out forms on our Website (including without limitation, name, mailing address, email address, and telephone number).

• When you post material to our Website, participate in bulletin boards, chat rooms, blogs, comment threads, forums, or other interactive features of our Website, register, or request further information or Services from us. 

• When you register to use a demo or accept a product trial.

• When you enter a contest or promotion we sponsor.

• When you report a problem on our Website.

• When you contact us.

• When you complete our surveys.

• When you register for or attend an Event.

• Other information you may submit to us related to your use of our Website or attendance to an Event, including without limitation, billing information.

The information as described above is used by Serviceaide for provision of the Service, to maintain quality of the Service, and for general statistics regarding use of the Website and the Service and use habits of the Website’s and Service’s users. The data may also be used to respond to one of your requests for more information, or notifications related to Services. Serviceaide will not divulge such Personal Information to third parties.

You also acknowledge that Serviceaide may track your use of the Service for statistical purposes or to determine the popularity of certain features of the Services to improve the quality of service.

The Serviceaide Website uses “Cookies” to help you personalize your online experience. A “cookie” is a small amount of data transferred to your browser and read by the web server that placed it there. It records your preferences and information you entered. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

Serviceaide Services also use cookies to store user preferences for faster retrieval of key information and application settings.

You can accept or decline Cookies. Most web browsers automatically accept Cookies, but you can modify your browser setting to decline Cookies. If you choose to decline Cookies, you may not be able to fully experience the features of the Serviceaide web site and Services.

Serviceaide secures the information you provide against unauthorized access, use or disclosure, and keeps such information on computer servers in a controlled and secured environment.

Our Services Privacy Statement covers our privacy practices in connection with your voluntary sharing of data, the use of our hosted software applications and related support services, as well as expert services, including professional services, trainings and certifications that we provide to customers.

Location – Location based skills in Luma VA may require us to collect user location information. In such cases, user will be requested to approve data collection. If they choose not to provide the information needed and deny the request, data will not be captured, and they will not be able to use the location-based skill.

Permissions for tools like Camera, Microphone – When using Luma VA, users can use tools such as Camera, Microphone, QR code scanner to capture data or use information available on their phone. Users will be notified and requested to provide permissions for such data collection. If they choose not to provide the information needed to use a feature, they will not be able to use it.

Data transactions with third party apps: You can use Luma VA to connect and execute action in third-party systems. Information may be passed to and received from such services. When you use third-party services, their terms and privacy policies will govern the use of those services and products.

Retaining your information (how long is data retained): We store information for as long as necessary for Luma to maintain user account and transactions.