Access to previously untapped knowledge. A cohesive view across your organization provides access and availability to knowledge that was difficult if not impossible to find. All without manual intervention.
Luma Knowledge improves service and support. Acting as a federated hub, Luma streamlines automated processes with context across the enterprise systems and applications with voice or text. By centralizing knowledge and flow through machine learning, it improves availability and accessibility.
Luma Knowledge reduces enterprise costs. Automate FAQ generation, recommend knowledge additions and improve knowledge artifacts to reduce admin time and costs. Improve ticket deflection significantly. Up to 90% of tier one requests.