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Press Releases
Serviceaide
October 31, 2024

5 Big Questions on Innovation

The BPI Network features Bill Guinn on their "Game Changers" series.

Serviceaide
October 31, 2024

Service and Support Emerges as Top AI Use Case

Serviceaide and Business Performance Innovation (BPI) Network researched the impact AI is having on the service and support industry.

Serviceaide
October 31, 2024

Five Issues Keeping CIOs Up At Night

Building and managing business IT infrastructures has never been an occupation for the faint of heart.

Serviceaide
November 21, 2024

First 100 days: Randall Tidwell, CFO Serviceaide

Serviceaide's new CFO, Randall Tidwell, brings a wealth of financial expertise to bolster the company's AI-driven growth.

Serviceaide
November 21, 2024

Global Fintech Interview with Randall Tidwell, CFO at Serviceaide

This article from Global Fintech discusses AI in service management automation, predictive analysis, and knowledge capabilities.

Serviceaide
November 21, 2024

Overcoming Fear To Realize The Benefits Of Artificial Intelligence

Designed to perform and automate cognitive tasks that once required human brainpower, AI has been advancing rapidly.

Serviceaide
November 21, 2024

Serviceaide Winter Update Boosts IT Service Management Automation

Serviceaide updated its IT and enterprise service management platforms on Jan. 18 with the release of the company's winter update, code-named "Kruger."

Serviceaide
November 21, 2024

How To Unlock Higher Returns On Data Through AI

The combination of AI-powered knowledge discovery and intelligent chatbots is one way that service organizations can unlock the power of content and data.

Serviceaide
November 21, 2024

Thriving As A Woman In a Male-Dominated Industry

Sheela Benjamin of Serviceaide On The Five Things You Need To Thrive and Succeed as a Woman In a Male-Dominated Industry.

Serviceaide
November 23, 2024

How AI Could Help Boost Help Desk Productivity In 2023

AI solutions can improve operational efficiency, decision-making, and business outcomes by automating specific processes and delivering valuable intelligence about how to improve business.

Serviceaide
November 23, 2024

How Table Tennis Has Shaped My Approach To Business

It has often been reported that some 95% of Fortune 500 CEOs played competitive sports at some point in their lives.

Serviceaide
November 23, 2024

Transforming IT Service And Support: It’s Not Your Father’s Service Desk

Organizations worldwide are adopting digital technologies to transform the way they do business.

Serviceaide
November 23, 2024

Virtual Agents Are Rapidly Expanding Their Role In The Workplace

Enterprises across industries are utilizing virtual agents for more and more work processes.

Serviceaide
December 10, 2024

Serviceaide Introduces Asset Discovery Expert to Automate Discovery of Networked IT Assets and Their Dependencies

Powerful, Lightweight Software Solution Simplifies Discovery So Companies Have Visibility and Control of All Assets Across Their Networks SAN JOSE, CA.

Serviceaide
November 25, 2024

Serviceaide Expands Operations and Partner Momentum in Germany

Serviceaide Focuses on Meeting Rising Demand for Its ChangeGear ITSM and Luma Virtual Agent Solutions in German Market SAN JOSE, CA.

Serviceaide
November 25, 2024

Serviceaide Launches Automation 2.0 As Part of Unified, Portfolio-Wide Product Upgrade

The Unified Product Release Focuses on Accelerating Enterprise “Shift-Left” Toward Greater Self-Service and Process Automation SAN JOSE, CA.

Serviceaide
December 3, 2024

Serviceaide Announces Continued Strong Growth in Latin America, Including Expanded Company Presence in Mexico

Company Extends Spanish Language Product Line with Introduction of ChangeGear for Latin American Market SAN JOSE, CA.

Serviceaide
November 25, 2024

Serviceaide Introduces the Luma Virtual Agent Mobile App

Luma’s Location-aware Mobile App Enables Easy, AI-powered, Cross-Channel Service and Support for Employees and Customers On-The-Go SAN JOSE, CA.

Serviceaide
November 25, 2024

Serviceaide Marks 2022 With Big Achievements In Technology Innovation And International Growth

The Company launched Multiple Game-Changing Solution Advancements And Has Seen Robust Expansion In Key International Markets SAN JOSE, CA.

Serviceaide
November 25, 2024

Serviceaide Launches Its Winter Product Line Update, Kruger, To Further The “Shift-Left” Toward Greater Self-Service And Automation In IT and Enterprise Service Management

Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, today announced the availability of its winter product line update with the Kruger release.

Serviceaide
November 25, 2024

Serviceaide Unveils Luma 3.0 Bringing Generative AI to  IT and Business Service Management 

Luma Virtual Agent Now Accesses Vast Data Sets in the Cloud to Handle Diverse Requests and Better Engage Users SAN JOSE, CA. 

Serviceaide
November 21, 2024

Serviceaide Appoints Accomplished Financial Executive for Fast-Growth SaaS Companies as New CFO

Serviceaide today announced the appointment of Randall Tidwell as CFO. 

Serviceaide
November 21, 2024

Serviceaide Brings Generative AI to ChangeGear with Luma 3.0

Leading ITSM Platform Introduces Luma 3.0, a Generative AI-based Virtual Agent, to Enhance Managing Service Experiences

Serviceaide
November 21, 2024

Serviceaide Launches AI-Based ChangeGear Digital Service Platform

Launch Continues Serviceaide’s Focus on Revolutionizing Service Management Through Digital Transformation SAN JOSE, CA.

Serviceaide
November 21, 2024

Business Managers Say Improved Service and Support Are the Top Priority for Artificial Intelligence, According to New Executive Survey

Fear of Failure and Lack of Internal Resources and Expertise.

Serviceaide
November 21, 2024

Serviceaide Wraps Successful 2023 With Advanced AI Service and Support Leadership and Key New Executive Additions

Innovative Service Management Platform Recognized As Industry Leader By Top Analyst Firms

Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Mid-Market
Enterprise
Enterprise
Enterprise
Enterprise
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Serviceaide has Offices

Around

Globe

the Globe

United States


2445 Augustine Drive Suite 150
Santa Clara, CA 95054
+1 650 206 8988

10210 Highland Manor Drive Suite 275 Tampa, FL 33610
+1 813 632-3600

Asia Pacific

#03,2nd floor, AWFIS COWORKING Tower

Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


Rua Henri Dunant, 792, Cj 609 São Paulo, SP Brasil
0
4709-110
+55 11 5181-4528

Ukraine


Sportyvna sq

1a/ Gulliver Creative Quarter

r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted

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