Solutions
ChangeGear: ITSM and Change Management
Run auditable change workflows, manage IT services, and stay compliant; on-prem or in the cloud.
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Trusted by top brands worldwide
One Platform. Three Powerful Solutions
Whether you need dedicated change management, a full service desk, or enterprise-wide service management — ChangeGear scales to fit.
Change Manager:
Standalone change and release management with full audit trail, CAB meeting tools, multi-modal workflows (ITIL, DevOps, Business), and compliance reporting — no additional ITSM required.
Service Desk:
Complete ITIL-based service desk with incident, problem, change, and service request management. Includes self-service portal, dashboards, and knowledge base — ready out of the box.
Service Manager:
Enterprise-grade ITSM with all modules, Luma AI Copilot, predictive analytics, multi-organization
support, advanced workflow engine, and unlimited self-service portals.
See ChangeGear in Action
Take a guided product tour and experience how ChangeGear streamlines change management, ensures compliance, and reduces operational risk.
Change
& Release
& Release
Multi-modal change processing for ITIL, DevOps, and business workflows with pre-authorizations, change calendar, audit log, and automated approvals.
Incident
& Problem
& Problem
Fast ticket resolution with SLA management, smart routing, VIP ticketing, and AI-powered field recommendations.
Service
Catalog
Catalog
Consumer-like catalog for service requests — from password resets to onboarding — with automated fulfillment workflows.
CMDB
Built-in discovery populates your CMDB automatically. Track networked, cloud, and physical assets with full lifecycle management.
%201.svg "Improved Audit Readiness")
Asset Management
Complete IT and non-IT asset tracking with procurement, lifecycle, and financial management capabilities.
Luma Virtual Agent
AI-guided tier-1 support via chat, MS Teams, Slack, WhatsApp, and browser widgets. 24/7, staffless service delivery.
GenAI Knowledge
GenAI-based knowledge management with search, precise answering, auto-recommendations, and article drafting.
Self-Service Portals
Multilingual, brandable portals for every department. Drag-and-drop customization, multi-language support, and virtual agent integration.
Analytics & Reporting
Persona-based dashboards, predictive analytics, smart KPIs, and direct SSRS integration for enterprise reporting.
Built for Speed,
Governed for
Compliance
Advanced automation and AI-driven workflows that streamline every stage of change and service management.
Governance, Change & Risk
Plan and manage changes of any type with active risk management meeting the most stringent control and audit requirements for regulated industries. Multi-modal change processing supports ITIL, DevOps, and business workflows with pre-authorizations, change calendar, and automated approvals.
No-Code Workflow Engine
Drag-and-drop workflow designer with unlimited automations, BPAs, and SLA rules. Define unique flows for every change type — no coding required. Build complex approval chains, escalation paths, and automated notifications visually.
RESTful API Integrations
Connect with Jenkins, Docker, Chef, Puppet, Jira, and more. Capture release artifacts, code changes, and configuration data automatically. Full bidirectional sync keeps your entire toolchain in lockstep.
Compliance Reporting
Central repository of all changes with automated audit documentation, risk scoring, and one-click compliance reporting for ITIL, HIPAA, GDPR, ISO, and SOC 2. Every action is timestamped and linked to its approval chain.
From Request to Audit Record
Automatically
Simple Steps
ChangeGear automates initiation, validation, routing, and audit logging — so you never sacrifice speed for control.
01
Initiate
Submit change requests via natural language chat, self-service portal, email, or API. Luma classifies and links to relevant compliance guidelines automatically.
02
Validate & Assess
AI-powered policy validation checks regulatory requirements and runs predictive impact analysis — flagging risks and dependencies before approval.
03
Approve & Execute
Role-based workflows route to the right approvers. Once approved, deployment scripts trigger automatically while every action is logged in real time.
04
Audit & Review
Full deployment record with timestamps, linked docs, and approval history. Post-implementation reviews capture lessons learned and close the loop.
The ITSM Built for Organizations
That
Can't Afford to Get It Wrong
Most ITSM tools are cloud-only and force you into a full suite. ChangeGear gives you the flexibility and compliance rigor that regulated industries actually need.
Standalone
Change Management
Deploy best-in-class change management without buying a full ITSM suite. No other platform offers this flexibility.
True On-Prem
Deployment
Keep your data behind your firewall. The #1 rated on-premises ITSM — also available in the cloud when you're ready.
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Purpose-Built
for Regulated Industries
ITIL, HIPAA, GDPR, NERC, FERC, ISO, SOC 2 — compliance isn't an afterthought, it's built into every workflow and audit trail.
Multi-Modal
Change Processing
ITIL, DevOps, and Business change models in one platform. Balance speed and risk per team, per process, per change type.
Capability Comparison
Flexible Plans for Every Organization
Subscription licensing with named or concurrent users. Available on-prem or in the cloud. CMDB and Asset Management available as add-ons across all tiers.
Change Management
8–12 Weeks typical implementation
- Control risk with policy-driven, auditable change workflows
- Automate approvals, testing, and rollback safeguards
- Reduce change-related incidents and service disruptions
- Gain end-to-end visibility and compliance readiness
- Enable faster, safer releases across the enterprise
Most Popular
ITSM / ESM
Contact for details
- Extend service management beyond IT to all business functions
- Standardize and automate cross-department workflows
- Eliminate manual requests and email-driven processes
- Improve service delivery speed, consistency, and accountability
- Provide a unified experience for employees and stakeholders
Get Up and Running
— Fast
ChangeGear provides all essential ITIL processes out-of-the-box. No lengthy professional services engagements required.
4-6 Weeks
Change Manager
Standalone change management configured with your approval chains, compliance policies, and integrations.
6-10 Weeks
Service Desk
Full ITSM deployment with asset, incident, problem, change, self-service portal, and knowledge base.
8-12 Weeks
Service Manager
Enterprise deployment with Luma AI, CMDB, multi-org, advanced workflows, and predictive analytics.
Technical: Supports Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10 · Hyper-V & VMware vSphere · On-prem or cloud
Authority
Discover Why Fortune 100
Enterprise
Trust Serviceaide
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Gartner
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
Dana Hogan
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Fabio Dias
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
David Goldstein
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
Antônio Guimarães
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
Lu Yu
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Mr. Ou
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
Brandi Dayhaw
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
Corey Smith
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Fernando Mejia
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
Cynthia Robinson
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
Rico Alonzo
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
Shannon Smith
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."
Gartner Peer Insights
Trusted by IT Leaders Worldwide
Boosted Efficiency: The Daily Influence of ChangeGear on Operations
"ChangeGear's ability to support change management is appealing. Our change management procedure has been improved because the design and layout are simple to use and comprehend. We now use it on a daily basis to process modification requests and approve them."
Operations Leader — Fortune 500 Retailer
Dec 2024
Highly Customisable to Fit Any Administration Use
"The platform is flexible enough to adapt to our unique workflows. We've been able to customize it to meet our demands thanks to its features which boost productivity across departments."
IT Director — Large Enterprise
Dec 2024
Reliable Access and Change Tracking Highlighted
"We have never had it not available to us so it has been reliable. Easy to track changes and helps us be more efficient in our daily operations."
Change Manager — Enterprise Organization
Oct 2025
Streamlined Our Entire Change Process
"The integration into our ticketing system was seamless. It improved the way we operated overall and we can customize it to meet our demands, which has boosted productivity significantly."
IT Service Manager — Global Enterprise
2024
Connects With the Tools You Already Use
ChangeGear integrates with your existing DevOps, IT, and security toolchain — out of the box.
DevOps & CI/CD
JE
Jenkins
DO
Docker
CH
Chef
PU
Puppet
JI
Jira
Identity & Access
AC
Active Directory
AD
ADFS
SA
SAML 2.0 SSO
Email & Communication
EX
Exchange Web Services
PO
POP3/SMTP
AI Channels
MS
MS Teams
SL
Slack
WH
WhatsApp
WE
WeChat
BR
Browser Widgets
Security
TR
Tripwire (Fortra)
NE
NERC/FERC Monitoring
Purpose-Built for Regulated Sectors
ChangeGear's on-premises deployment and compliance-first architecture makes it the top choice for organizations where data sovereignty and audit readiness matter most.
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Energy & Utilities
Financial Services
Healthcare
Government
Manufacturing
Education
Full RESTful API available for custom integrations.
Resources
Equip Yourself with the
Latest
in Service Innovation
Access expert insights, guides, and tools to optimize your service management and drive innovation.
Frequently Asked Questions
Can ChangeGear be deployed on-premises?
Yes. ChangeGear is the top-rated on-premises ITSM solution. It runs on Windows Server 2016+ with Microsoft SQL Server, and supports Hyper-V and VMware vSphere. Cloud deployment is also available when you're ready.
Can I buy change management without the full ITSM suite?
Absolutely. ChangeGear's Change Manager is a standalone product with full change and release management, multi-modal workflows, CAB tools, compliance reporting, and API integrations — no additional ITSM modules required. You can always add service desk capabilities later.
What compliance frameworks does ChangeGear support?
ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements. Every change is logged with a full audit trail including who approved it, when, and the complete risk documentation.
What is Luma, and how does it work with ChangeGear?
Luma is Serviceaide's Agentic AI platform. It's a conversational, policy-aware orchestrator that can initiate changes via natural language, validate against compliance policies, run impact assessments, and guide approvals — all integrated directly with ChangeGear's governance framework.
What integrations are available?
ChangeGear offers full RESTful API capabilities and integrates with Jenkins, Docker, Chef, Puppet, Jira, and many more. It also supports Exchange Web Services, POP3/SMTP, Active Directory, ADFS, and SAML 2.0 SSO. The Luma Virtual Agent works across MS Teams, Slack, WhatsApp, WeChat, and browser widgets.
How long does implementation take?
Change Manager can be configured in 1–2 weeks. A full Service Desk deployment typically takes 3–6 weeks. Enterprise Service Manager with AI, CMDB, and multi-org support runs 6–10 weeks. All ITIL processes come ready out-of-the-box.
How is Change Management priced?
Change Management starts at $2,800/month for 30 named cloud users. A minimum of 10 analyst seats is required. Pricing scales with user count and deployment type. Contact sales for a custom quote.
How is ITSM/ESM priced?
ITSM/ESM pricing is based on your organization's scale and requirements. A minimum of 500 end-user seats applies. Contact sales for a tailored proposal.
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