The rapid progression of artificial intelligence (AI), machine learning, and natural language processing has led to a huge spike in chatbot and virtual support agent (VSA) development. This swift technological advancement amplified by customer expectations for on-demand self-service options, puts VSA deployment at the forefront of CIO priorities.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services