Results that Impact Business Worldwide

The focus on modernization led the IT team to identify opportunities to improve efficiency and support.

Florida utility company uses ChangeGear to help protect their electric grid.

School district utilizes multiple ChangeGear modules to improve overall service and support.

ChangeGear helps telecommunication company keep continuous service for residential and business customers access to the Internet, particularly in rural markets.

POB helps improve employee satisfaction and increases service efficiency for Swedish Poison Control Centre.

ChangeGear enabled Skagit County to improve support response times and business communications.

Serviceaide's ChangeGear platform energizes Florida Power & Light and proved to be the most flexible and scalable solution.

ChangeGear supports manufacturing innovation and increased service ratings for Henny Penny.

The Provo City 311 initiative improves service and resident satisfaction with POB.

Serviceaide’s Luma Virtual Agent helps Gemdale serve their community and provide users with a better residential service experience.

Leading fast food franchise takes employee experience to the next level with ISM.

The POB platform streamlines service management, purchasing, and change management with automation for Academy Bank.

Alpargatas Robust and flexible solution: Intelligent Service Management.

Atlas Schindler Elevators In-house Service Desk Routine Has Been Improved and Serviceaide Meets Current and Future Demands

Fujitsu Brasil 24x7x365 Service in an Operations Center Located in São Paulo

Luma Virtual Agent empowers global electronics manufacturer to provide a reliable, fast communication channel for modern workers.

Serviceaide's POB solution eases access to knowledge articles and boosts satisfaction for both support agents and customers.

Intelligent Service Management (ISM) successfully resolved a labor crisis for IPC allowing increases in ITIL efficiency and decreases in overhead.

With the implementation of POB, Kent County standardizes services from IT to jail maintenance in a single solution.

OnStar Sought To Identify And Implement A Service Desk Solution Capable Of Handling Large Data Volumes