Serviceaide Success Stories—
Henny Penny

Organization
Henny Penny
Headquarters:
Eaton, Ohio
Service Management Solution:
ChangeGear
Serviceaide Success Stories — Henny Penny
The Challenge

The Challenge

Henny Penny’s IT department was running on what they called “ancient” software with its user interface and functionality firmly rooted in the 1990s—the “dark ages” of information technology. Back then, companies used to upgrade their software at predetermined intervals, which usually meant once a year because Microsoft tended to release its operating system upgrades (e.g., Windows 95, Windows 98, etc.) on an annual basis. Henny Penny continued to apply patches and upgrades to their IT application through 2014 when they recognized the need for a major change in their entire service request and incident management processes—along with the software that controlled those functions.

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