The corporation takes pride in the development of their employees and resulting superior customer service. It strives to provide flexible schedules, world-class professional training, advancement opportunities, and education benefits for all corporate and restaurant employees. With thousands of local employees and a desire to be a world-class employer that prepares employees for the future, a high-volume of employee requests bombard HR staff. The HR team in Brazil recognized a barrier in responding to employee needs. They could only effectively handle 100 employee issues per week due to limitations in time and capacity, often unable to meet the strategic goals of the organization. A better way to ensure HR effectiveness, specifically increasing the capabilities to deliver services across all local franchises and reducing telephone calls to the HR service desk, was a top priority for leadership.
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