Service and Change Management for Compliance

June 15, 2021
Service and Change Management for Compliance Effective IT Asset Management During COVID-19 | Essentials for Productivity, Security, and Resilience

When we set out to write this article, our team discovered that we all had a different notion of the meaning of the word “compliance.” For some people, the first thing that came to mind was employees following—or in this case, bypassing—a company’s processes to achieve their own personal goals or desired results. Other people cited a long list of industry standards and rules that companies are required to follow. Someone even asked how to ensure compliance. After discussing these key points among our team members, we agreed that this month’s article should address the following three elements of compliance: 1) business process compliance, 2) regulatory compliance across industries, and 3) auditing for compliance.

In this THREE-PART SERIES, we explain how to leverage Service and Change Management for Compliance by capturing all the information necessary to process change approvals and establish auditable records. In Part 1, we explain why Business Process Compliance is a key part of the foundation for building a successful organization. You may have created what you think is the best business process in your entire industry, using the latest technology along with complete documentation, but all your effort may be for nothing if you cannot get your team to consistently engage in the parts of the process that require manual intervention.

Part 2 of this series explains how Regulatory Compliance Across Industries provides important guidance for organizations as they strive to attain their business goals. Regulatory compliance occurs when a business follows state, federal, and international laws and regulations relevant to its operations. The specific requirements vary greatly, depending on the industry and type of business you are in. If your business fails to comply with its regulatory requirements, the company opens itself up to potential lawsuits and financial liability.

Part 3 of this series (posting on June 29, 2021) explains how Auditing for Compliance is used not only to evaluate whether your company is following external regulations, but also determine whether it is following its own internal procedures and policies. Audit reports that prove compliance help companies market themselves to their customers, in addition to fulfilling federal, state, and local requirements. Being transparent about process compliance helps businesses build trust among their employees and customers, as well as potentially improve the profitability of the company.

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