Guiding Innovation with Vision and Expertise

Vision

Innovating service management
for a smarter tomorrow

Our vision at Serviceaide is to simplify and empower service management with intuitive, AI-driven solutions. We’re passionate about creating a future where businesses can work more seamlessly, make data-driven decisions, and stay agile in a fast-paced world. By leading with innovation, we’re dedicated to helping our clients achieve efficiency, reliability, and growth. Serviceaide strives to be a trusted partner, continually evolving to meet the needs of tomorrow’s digital landscape.

Connect

Our leadership

Get to Know the Leaders

Behind

Serviceaide

Wai Wong

Chief Executive Officer

Bill Guinn

Chief Technology Officer

Chandra Swarna

VP of Engineering

Randall Tidwell

Chief Financial Officer

Kevin Goertzen

VP & GM of POB Business Unit

Heather Lampe

Senior Director of Creative & Marketing

Sheela Benjamin

Head of Engineering

Daniel Sasajima

VP of Global Sales

Jacob O’Neal

VP, Global Head of Customer Success & Growth

Authority

Discover Why Fortune 100

Enterprise

Trust Serviceaide

Gartner

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
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Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
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Dana Hogan

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Fabio Dias

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

David Goldstein

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
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Lu Yu

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
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Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
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Corey Smith

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
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Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
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Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
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Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

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Gartner

Dana Hogan

Fabio Dias

David Goldstein

Antônio Guimarães

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Lu Yu

Mr. Ou

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Brandi Dayhaw

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Corey Smith

Fernando Mejia

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Cynthia Robinson

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Rico Alonzo

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Shannon Smith

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

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