Service and support are two of the critical foundations for your business. Whether it is serving the needs of employees or customers, organizations need to provide help, answer questions, and develop a self-serve environment in order to reduce costs and increase productivity and satisfaction. Leading companies leverage technology to provide a seamless, effective service experience. It does not have to be complex, costly, or take months of work and an army of people to implement.
At Serviceaide, our view of modern service management is one that leverages new technologies such as AI, to help companies automate more processes, incorporate knowledge in best practices, and leverage virtual agents for a better experience. Often it starts with the IT service desk and expands across to other business functions.
People want answers quickly. Whether it is finding relevant information or help needed to resolve an issue. Are your service requests increasing in complexity and volume, driving up costs? Are you leveraging automation and the latest artificial intelligence to improve service? An intelligent virtual agent can support requests with natural language queries and responses to direct the user to the right information, resolve the issue, or gather information to support a more productive handoff to an analyst.
Identifying the right IT service management platform will be challenging if relying exclusively on the Magic Quadrant or ITIL-based RFP templates. I&O leaders should use this five-step Buyer’s Guide to plan appropriate budgets and avoid oversubscribing to features they cannot use.
Provide a simple, intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs
Make faster decisions with Luma Virtual Agent and the AI suite of products. Leverage machine learning and natural language processing to speed automation and resolution for both the analyst to the end user. Auto population of form fills, virtual ticket resolution and support are just examples of what Luma delivers.
Seamless workflows are the foundation for a great experience. Free staff from repetitive, manual tasks. Automate self-service to improve employee productivity. Streamline customer support for faster resolution.
The Luma Digital Product Suite applies breakthroughs in artificial intelligence, machine learning and natural language processing to improve and streamline service and support. Luma learns as it goes in the conversation, capturing knowledge utilization and optimizes. AI-based technologies enhance productivity both for the analyst as well as end users.
A comprehensive service management platform serving both IT and enterprise service management for mid to large companies. If you are looking to streamline change and release management processes, ChangeGear is designed to support complexity. Through advanced automation and workflow the ChangeGear platform is designed to meet a breadth of service requirements.
The Point of Business Platform is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate a wide range of business and service functions. Implementation is custom yet rapid so you see immediate value.
If you are looking for a low cost, robust, ITIL based IT service management solution, the Intelligent Service Management solution is for you. As a managed services provider, ISM offers functionality, flexibility and agility to evolve your services while keeping ongoing costs low and predictable. All designed to allow you to put your customers first.
