Education

Campus-wide Support Across Administration, IT, and Students

Education institutions span public, non-profit, and for-profit establishments. They include colleges, universities, religious education, online learning, vocational, corporate, charter, elementary, and secondary schools. Institutions may differ, but all have the common goal of increasing the knowledge of students to cultivate a successful future workforce. Today’s learning opportunities are magnified by increased access to state-of-the-art technology, However, access is dependent on the institution’s ability to deliver hassle-free, campuswide access inside the classroom and beyond.

Technology Dependency is Changing the Face of Education

Technology Dependency is Changing the Face of Education

Technology Dependency is Changing the Face of Education

Today’s tech-savvy learners expect technology to obtain effective instruction. At the same time, institution staff and educators depend on technology to plan lessons, manage student data, and support other back-end processes. The reliance on always-on technology for online learning, open-source textbooks, and software-supported studying has become so pervasive that all stakeholders expect timely and smart IT service delivery. Meeting the growing demand for technology-enabled education is a grave challenge for IT teams when IT services are fragmented, hindering communication, and their institutions are drastically underfunded.

A Strong Foundation for Campus-Wide Connection

A Strong Foundation for Campus-Wide Connection

Campus-wide connection is essential for student success, faculty productivity, and reducing administrative burdens. A single service management solution that unifies IT service delivery so faculty can teach and students can learn without disruption is crucial for any educational institution. Serviceaide supports the emerging needs of education.

  • Access to 24×7 self-help, AI-driven chat, and robust knowledge empower all users to solve issues immediately.
  • Tracking all issues in a single solution reduces the traditional reliance on paperwork in education.
  • Managing assets throughout the entire IT asset lifecycle supports incident, problem, change, and other ITSM practices, ensuring students, staff, and faculty have the access they need to remain productive.

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A Strong Foundation for Campus-Wide Connection

Benefits

Transform Student Experience, On and Off-Campus

Transform Student Experience, On and Off-Campus

Transform Student Experience, On and Off-Campus

With Serviceaide, students will have great experiences on and off-campus. With self-help that is easy to find, navigate, and full of valuable content, students will stay connected no matter where they learn or study. From service and support to enabling an intelligent virtual agent, Serviceaide has a solution that will meet your needs.

Accomplish More in Less Time

Accomplish More in Less Time

IT staff will accomplish more in less time and have time to spearhead innovations that improve overall education by providing end-users with self-help and virtual agent support. Serviceaide’s ability to automate routine issue resolution using AI-driven digital labor keeps everyone teaching, learning, and productive.

Accomplish More in Less Time
Automate Common Processes Across Departments

Automate Common Processes Across Departments

Automate Common Processes Across Departments

Configure workflow to provide faster resolution to mundane, repetitive issues across various departments. Password resets, software requests, account access, student onboarding, and class schedules can be immediately available to students, staff, and faculty.

Service Management for the Most Sophisticated Learning Opportunities

Service Management for the Most Sophisticated Learning Opportunities

Serviceaide’s broad ITSM capabilities and flexibility support the quickly evolving needs of educational institutions. A central ITSM solution consolidates communication to a single source of truth for fulfilling service requests and resolving issues. While, Luma VA offers an AI-powered virtual agent optimized to provide easy, conversational access for students and support personnel to a wide range of information and automated services. 

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Download the Education Solution Sheet

Service Management for the Most Sophisticated Learning Opportunities