ChangeGear

IT Service Management Software You Can Count On

ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner (Mid-Market ITSM Magic Quadrant), Pink Elephant (Innovation of the Year), and Forrester (NOW Tech ESM 2021). The ChangeGear solution provides comprehensive service and support solutions for IT operations to meet the needs of analysts and end users. Known for its strength in change management, ChangeGear is popular in industries with heavy compliance regulations.

Comprehensive IT Service Management

Comprehensive IT Service Management
Business Friendly Interface: Provide an intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs. ChangeGear has multiple user views with interfaces for developers, IT operations, and business users.

Business Friendly Interface: Provide an intuitive user interface that’s easy to navigate. Configurable with drag-n-drop editing, it’s easily customizable to meet end-user needs. ChangeGear has multiple user views with interfaces for developers, IT operations, and business users.

Intelligent Decision-Making: Assist your staff and end users to make faster decisions with the AI-driven platform. Real-time recommendations increase staff efficiency and productivity. Smart features such as auto population speeds analyst time to complete tickets.  The machine learning engine provides historical reporting to make intelligent predictions and recommendations.

Intelligent Decision-Making: Assist your staff and end users to make faster decisions with the AI-driven platform. Real-time recommendations increase staff efficiency and productivity. Smart features such as auto population speeds analyst time to complete tickets.  The machine learning engine provides historical reporting to make intelligent predictions and recommendations.

Advanced Automation: Deliver seamless workflow automation that helps free staff from repetitive, manual tasks and streamlines processes. A self-service portal, which can be set up for each unique organization, automates support for common service requests.

Advanced Automation: Deliver seamless workflow automation that helps free staff from repetitive, manual tasks and streamlines processes. A self-service portal, which can be set up for each unique organization, automates support for common service requests.

Gartner's Magic Quadrant™ for IT Service Management Tools

Gartner’s Magic Quadrant™ for IT Service Management Tools

Gartner's Magic Quadrant™ for IT Service Management Tools

SunView Software, a Serviceaide company, Recognized By Gartner as a Notable ITSM Vendor in the 2021 Midmarket Context: ‘Magic Quadrant™ for IT Service Management Tools

Robust IT Service Management To Enhance Your Service And Improve Processes

The ChangeGear platform excels at automating workflows, provides an out-of-the-box intuitive experience, and includes a change management solution for agility, speed, and much more. Click to learn more about our expertise in:

We implemented the ChangeGear suite of products and found that it solves all of our problems.  We don’t need to look anywhere else. We see direct impact on time savings and it helps our IT staff to better support end-users

– Corey Smith, Henny Penny IT Infrastructure Analyst

Auditing For Compliance Is A Growing Need

Auditing For Compliance Is A Growing Need

Exposure to compliance risk is increasing at a dramatic rate and costs of managing that risk are rising.  The complexity and management challenge can reduce business agility. Many industries are compliant heavy and looking for technology that can help them quickly comply or adapt to changing regulatory requirements. The ChangeGear Service Platform has a strong change management and auditing offering.

For more information, read our blog on compliance

Auditing For Compliance Is A Growing Need

Schedule a demo today to see ChangeGear for yourself.