Evolve service management across your ITSM, ESM, and Customer Service with the addition of Digital Labor. Our Luma Digital Labor Product Suite applies breakthroughs in artificial intelligence, machine learning, and natural language processing to deflect requests, incidents, and user inquiries. The Luma suite learns by experience with conversations, knowledge retrieval steps, and actions performed, rapidly delivering a quick return on investment. Because of the low code to no-code environment and integration with intuitive service management solutions and communication channels, going live is a fast, seamless process.
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“Luma has made a big difference in how we manage support. During the recent events, it was more critical than ever to support remote workers. With 24×7 availability, we were able to manage far beyond our normal volume and maintain business continuity.”
Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. Luma VA starts with over 100 skills to get you started, handling an array of IT support requests, and common user requests.
Luma Knowledge is a knowledge centered service that optimizes access, creation, re-use and improvement of knowledge into the day to day needs of users to solve problems. It lowers enterprise management costs by acting as a hub to centralize management and access. Machine learning maximizes usefulness and availability. When coupled with Luma Virtual Agent, it extends the capabilities of the conversational agent, providing not just access to more information, but context and relevance to requests and answers.
