Intelligent Automation for Service Desks

Unify

AI at the Core of Your

Enterprise

Operations

Automate

Power Your Processes with

Smarter

AI Solutions

Our integrated AI platform harnesses the power of machine learning, automation, and intelligent search to streamline operations and improve decision-making.

Digital CX

Luma AI’s virtual agent enhances customer experience by managing tasks and providing proactive support.

Responsible AI

Luma is a responsible user of AI and LLM tech implementing an intelligent firewall for enterprises that enforces policies guaranteeing safe responsible data usage

Generative AI

Save time with real-time summaries and document synopses, enabling better collaboration and focus on key tasks.

Search and Knowledge
Management

AI-powered search understands inquiries contextually, delivering precise responses and efficient information retrieval.

HyperAutomation

Automate routine tasks to boost productivity, reduce errors, and continuously improve processes with effective tracking.

Optimize

Unifying AI-Powered Solution

for

Maximum Efficiency

Areas

Departments We

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources

Information Technology

Operations

Compliance

Customers

Any Vertical (No Code)

Empower

Transforming Workflows with

Smart

Automation

Our platform enables seamless workflows improved productivity and enhanced service quality through intelligent automation and intuitive solutions.

Enhance Self-
Service Capabilities

Provide users with round-the-clock assistance through our intuitive Agentic AI Virtual Agent, designed to comprehend natural language requests effortlessly.

Streamline Work Routing
and Prioritization

Automatically categorize and direct incidents, cases, and tasks to the right teams, ensuring optimal response times and efficient resolution.

Boost
Productivity

Unlock efficiency across workflows with straightforward solutions that empower every individual to perform at their best.

Enhance
Knowledge Bases

Minimize ticket volumes and calls by identifying knowledge gaps and eliminating content duplication, leading to a more streamlined support experience.

Identify Major
Incidents Swiftly

Proactively detect patterns in open incidents or cases, allowing for a rapid and effective response to critical issues.

Empower Internal
and External Users

Utilize robust search and summarization functionalities to deliver highly accurate results, enhancing user experience and reducing resolution times.

integrations

Empowering

Connectivity

Luma AI seamlessly connects with leading business applications and communication channels, providing the tools you need for efficient service delivery.

Trends

Embrace the Future with

AI-Driven

Solutions

Discover how Agentic AI is reshaping the business landscape with compelling statistics that highlight its impact on customer service and operational efficiency.

%

of business owners believe Al improves customer relationships

$

B

customer service hours saved for businesses with Al chat bots annually

%

of businesses feel Al helps them assist more customers

%

of shoppers think Al can improve customer experiences

3 in 4

companies that Introduce AI see a +10% increase in sales

Authority

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”  
‍

Gartner

“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍

Gartner

” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”

Dana Hogan

“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”

Fabio Dias

“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."

David Goldstein

“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍

Antônio Guimarães

“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”

Lu Yu

“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍

Mr. Ou

“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍

Brandi Dayhaw

“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "

Corey Smith

“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍

Fernando Mejia

“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍

Cynthia Robinson

“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍

Rico Alonzo

“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍

Shannon Smith

Resources

Equip Yourself with the

Latest

in Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Success Stories

Discover how we've helped businesses like yours transform with our AI-powered solutions.

Blog

Stay ahead with the latest trends and ideas shaping the future of service innovation.

Resource Library

Explore a collection of tools and knowledge designed to help you optimize and innovate your processes.

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Serviceaide has Offices

Around

the Globe

United States

2445 Augustine Drive Suite 150 
Santa Clara, CA 95054 
+1 650 206-8988
‍
1600 E. 8^th Ave., A200
Tampa, FL 33605
+1 813 632-3600

Asia Pacific

#03, 2nd floor, AWFIS COWORKING Tower
Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America

Rua Henri Dunant, 792, Cj 609 São
Paulo, SP Brasil 
04709-110
+55 11 5181-4528

Ukraine

Sportyvna sq 
1a/ Gulliver Creative Quarter 
r. 26/27 Kiev, Ukraine 01023

Responsible AI-Streamline Service Management and Enhance the User Experience

Luma AI streamlines business operations by integrating AI-driven solutions across departments. It offers advanced automation, knowledge management, and smart recommendations via its AI-powered coPilot, simplifying workflows and boosting productivity.

AI at the Core of Your

Enterprise

Operations

Power Your Processes with

Smarter

AI Solutions

Digital CX

Responsible AI

Generative AI

Search and Knowledge
Management

HyperAutomation

Unifying AI-Powered Solution

for

Maximum Efficiency

Departments We

Innovate

Transforming Workflows with

Smart

Automation

Empowering

Connectivity

Embrace the Future with

AI-Driven

Solutions

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

Equip Yourself with the

Latest

in Service Innovation

Serviceaide has Offices

Around

the Globe

Responsible AI-Streamline Service Management and Enhance the User Experience

Luma AI streamlines business operations by integrating AI-driven solutions across departments. It offers advanced automation, knowledge management, and smart recommendations via its AI-powered coPilot, simplifying workflows and boosting productivity.

AI at the Core of Your

Enterprise

Operations

Power Your Processes with

Smarter

AI Solutions

Digital CX

Responsible AI

Generative AI

Search and Knowledge Management

HyperAutomation

Unifying AI-Powered Solution

for

Maximum Efficiency

Departments We

Innovate

Transforming Workflows with

Smart

Automation

Empowering

Connectivity

Embrace the Future with

AI-Driven

Solutions

Discover Why Fortune 1000

Enterprises

Trust Serviceaide

Equip Yourself with the

Latest

in Service Innovation

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Serviceaide has Offices

Around

the Globe

Search and Knowledge
Management