Responsible AI-Streamline Service Management and Enhance the User Experience

Luma AI streamlines business operations by integrating AI-driven solutions across departments. It offers advanced automation, knowledge management, and smart recommendations via its AI-powered coPilot, simplifying workflows and boosting productivity.

With hundreds of integrations and predictive capabilities, Luma AI provides real-time insights and analytics, helping teams anticipate needs and optimize performance. Its intuitive, customizable workflows make it easy to scale and adapt to your unique business requirements, enhancing both efficiency and innovation.

Book a Consultation
Book a Consultation
UNIFY
Unify

AI at the Core of Your

Enterprise

Enterprise Operations

Operations

Luma AI
Service Desk Automation
Enterprise Integrations
Enterprise Automations
LLM OpenAI Chat GPT
Knowledge Management
Natural Language Query NLQ
Automate
Automate

Power Your Processes with

Smarter

AI Solutions

AI Solutions

Our integrated AI platform harnesses the power of machine learning, automation, and intelligent search to streamline operations and improve decision-making.

Digital CX

Luma AI’s virtual agent enhances customer experience by managing tasks and providing proactive support.

Personalization
Omni-channel Support
Proactive Engagement

Responsible AI

Luma is a responsible user of AI and LLM tech implementing an intelligent firewall for enterprises that enforces policies guaranteeing safe responsible data usage

Responsible AI
Orange Dot
Orange Dot
Orange Dot
Orange Dot
Orange Dot

Generative AI

Save time with real-time summaries and document synopses, enabling better collaboration and focus on key tasks.

Text Box
Generation AI Profile
Luma AI
Text Box

Search and Knowledge
Management

AI-powered search understands inquiries contextually, delivering precise responses and efficient information retrieval.

Luma AI
Optimization
Insights
Contextual Search

HyperAutomation

Automate routine tasks to boost productivity, reduce errors, and continuously improve processes with effective tracking.

Hyper Automation
Planning
Prediction
Optimize
Optimize

Unifying AI-Powered Solution

for

Unifying AI-Powered Solution for Maximum Efficiency

Maximum Efficiency

Areas
Areas

Departments We

Departments We Innovate

Innovate

Our solutions boost functionality and efficiency across departments, enabling smoother and more effective operations.

Human Resources
Human Resources
Information Technology
Information Technology
Operations
Operations
Compliance
Compliance
Customers
Customers
Any Vertical (No Code)
Any Vertical (No Code)
Empower
Empower

Transforming Workflows with

Smart

Transforming Workflows with Smart Automation

Automation

Our platform enables seamless workflows improved productivity and enhanced service quality through intelligent automation and intuitive solutions.

Enhance Self Service Capabilities
Enhance Self-
Service Capabilities

Provide users with round-the-clock assistance through our intuitive Virtual Agent, designed to comprehend natural language requests effortlessly.

Card Dots
Streamline Work Routing
Streamline Work Routing
and Prioritization

Automatically categorize and direct incidents, cases, and tasks to the right teams, ensuring optimal response times and efficient resolution.

Card Dots
Boost Productivity
Boost
Productivity

Unlock efficiency across workflows with straightforward solutions that empower every individual to perform at their best.

Card Dots
Enhance Knowledge Bases
Enhance
Knowledge Bases

Minimize ticket volumes and calls by identifying knowledge gaps and eliminating content duplication, leading to a more streamlined support experience.

Card Dots
Identify Major Incidents Swiftly
Identify Major
Incidents Swiftly

Proactively detect patterns in open incidents or cases, allowing for a rapid and effective response to critical issues.

Card Dots
Empower Internal and External Users
Empower Internal
and External Users

Utilize robust search and summarization functionalities to deliver highly accurate results, enhancing user experience and reducing resolution times.

Card Dots
Integrations
integrations

Empowering

Empowering Connectivity

Connectivity

Our DSM platform seamlessly integrates with leading business applications and communication channels, ensuring you have the tools and information you need for efficient service delivery.

Trends
Trends

Embrace the Future with

AI-Driven

AI-Driven Solutions

Solutions

Discover how AI is reshaping the business landscape with compelling statistics that highlight its impact on customer service and operational efficiency.

AI-Driven Solutions
%
of business owners believe Al improves customer relationships
AI-Driven Solutions
$
B
customer service hours saved for businesses with Al chat bots annually
AI-Driven Solutions
%
of businesses feel Al helps them assist more customers
AI-Driven Solutions
%
of shoppers think Al can improve customer experiences
AI-Driven Solutions
3 in 4
companies that Introduce AI see a +10% increase in sales
Authority
Authority

Discover Why Fortune 1000

Enterprises

Serviceaide

Trust Serviceaide

Serviceaide
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
“I absolutely love their support! Any Question I have, not matter how small or silly, someone always gets back to me in a timely fashion. There are always very friendly and will do everything they can to assist.”


‍
Gartner
“There is nothing that I don’t like about ChangeGear! The setup and maintenance is very intuitive. Any questions I have are quickly answered by their friendly staff. It’s a product that just works”
‍
Gartner
” Serviceaide has given us a broad platform that is flexible, will scale with our business, and allow us to manage all aspects of our IT infrastructure and expand service and support across the enterprise”
Dana Hogan
“Even with the structural growth, there was no increase in costs or the need to hire more IT professionals to manage the environment, as some processes were automated and it was possible to use the workforce for other activities.”
Fabio Dias
“Getting a device’s information collected and properly categorized is critical to success. If you get it wrong and classify everything as ‘critical,’ then you create a situation where the overhead becomes unmanageable."
David Goldstein
“Giving managers a view of the performance of their business and serving the end user in the same tool sets it apart”
‍
Antônio Guimarães
“Luma's conversational skills, ease of building new skills and the flexible external system API calling ability are very helpful for Gemdale to expand and deploy new property service capabilities very quickly.”
Lu Yu
“Luma is a good tandem of business and IT, helping to quantify the demand for property services and driving IT to continue to create value for the business. "
‍
Mr. Ou
“The Serviceaide team delivered. ChangeGear required a simple configuration and was out-of-the box. The local team in Florida was responsive and available."
‍
Brandi Dayhaw
“Suggestion Center is still the most impressive AI feature to me. That’s the one that most directly impacts time savings and helps our IT staff help end-users. A close follow up is the Field Recommender. "
Corey Smith
“Serviceaide’s Intelligent Service Management freed up my developers to work on other, more valuable projects. Above all, our highest value is addressing the bottom line."
‍
Fernando Mejia
“Customers really like the new self-service portal as well as the ability to email their requests directly to the service-tracking tool.”
‍
Cynthia Robinson
“I was particularly impressed by Serviceaide’s commitment to an AI-first approach to development and introduction of AI capabilities such as the Virtual Agent, and Copilot."
‍
Rico Alonzo
“By automating many of our manual processes, we can quickly ramp up each time we expand into a new market."

‍
Shannon Smith
Resources
Resources

Equip Yourself with

the Latest in

Service Innovation

Service Innovation

Access expert insights, guides, and tools to optimize your service management and drive innovation.

Success Stories
Success Stories
Arrow

Discover how we've helped businesses like yours transform with our AI-powered solutions.

Blog
Blog
Arrow

Stay ahead with the latest trends and ideas shaping the future of service innovation.

Resource Library
Resource Library
Arrow

Explore a collection of tools and knowledge designed to help you optimize and innovate your processes.

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Around

Globe

the Globe

United States


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Santa Clara, CA 95054
+1 650 206 8988

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+1 813 632-3600

Asia Pacific

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Vamsiram Jyothi Granules
Kondapur main road,
Hyderabad-500084,
Telangana, India

Latin America


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0
4709-110
+55 11 5181-4528

Ukraine


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r. 26/27 Kiev, Ukraine 01023

Denmark


Garnisonen 44

DK-4100 Ringsted

Enhancing Your Performance with Our Next-Gen Management Solutions.
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