Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business.
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Utilize dynamic workflows, automation, notifications, SLA management, and more to deliver process-based applications for all segments of the enterprise.
IT systems can be cumbersome and often do not effectively engage employees and staff in an easy-to-use, productive way. Serviceaide’s ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call and ticket volume for IT staff.
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The Point of Business (POB) Platform is a highly customizable enterprise service management platform that helps organizations efficiently manage and automate expansive business and service functions. Implementation is custom yet rapid, so you see an immediate return on investment. With a custom approach, you can buy what you need and invest as your business grows.
Identifying the right IT service management platform will be challenging if relying exclusively on the Magic Quadrant or ITIL-based RFP templates. I&O leaders should use this five-step Buyer’s Guide to plan appropriate budgets and avoid oversubscribing to features they cannot use.
