IT systems can be cumbersome and often do not effectively engage employees and staff in an easy-to-use, productive way. Serviceaide’s ChangeGear Service Manager delivers an intuitive, consumer-like experience that empowers end users to find solutions faster, reducing the call and ticket volume for IT staff.
- No-code implementation
- Find solutions easier with enhanced knowledge base support and functionality
- Deliver self-service suggestions via email or virtual agent recommendations
- Personalize self-service portals for different teams and departments