Real Use Cases for IT Service Management Virtual Agents

Real Use Cases for IT Service Management Virtual Agents

The most innovative organizations rely on modern technology to work more efficiently, provide faster service, and remain competitive. In this paper we will present industry use cases on how they are delivering industry-specific IT services to business users with ITSM virtual agent technology.

Fill out this form
to download the white paper

According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services