White Papers

Understanding the Difference between an Asset and a Configuration Item

4 Steps To Managing IT Change

Introduction — The Digital Enterprise And Role Of AI

Getting Started: 25 Core Functions of a CMDB

The Importance of IT Service Management KPIs and Metrics

A Guide for Using Performance Indicators to Boost Efficiency and Customer Satisfaction

In A Post Covid World: Boost Human Support with Virtual Agents

For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent

2021: Why Enterprise Service Management Is Still A Hot Topic

Second In The Series: You Still May Not Need A Cadillac

A Guide to Choosing the Best Enterprise Service Management Solution for your Business

How Knowledge Management Strengthens Business Effectiveness

When Budgets Are Tight – Implement A Virtual Agent

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Why Virtual Agent Technology Is Here To Stay

Nurture And Develop Your Virtual Agent’s Career

Digital Transformation: Reduce Barriers to Employee Productivity with Enterprise Service Management

Reduce Barriers to Employee Productivity with Enterprise Service Management

The Future of Enterprise Service Management

5 Reasons to Make Virtual Agent Adoption a Priority

Stop Doing Things the Same Way and Expecting a Different Outcome

Improving Self-Service Adoption Requires a Rethink

Real Use Cases for IT Service Management Virtual Agents

The Perfect Partnership: Boosting Human IT Support with Virtual Agents

Boosting Human IT Support with Virtual Agents

Not Everyone Needs a Cadillac

24×7 Customer Service Without Additional Headcount Whitepaper

It’s an Evolution Not a Revolution Service Desks Are Transforming

Service Desks Are Transforming

Building a Better Tomorrow: IT Automation & Virtual Agents

IT Automation & Virtual Agents