Serviceaide Success Stories—
Point Broadband

Organization
Point Broadband
Headquarters:
Bainbridge, GA
Service Management Solution:
ChangeGear
Serviceaide Success Stories — Point Broadband
The Challenge

The Challenge

The Point Broadband team provides residential and business customers
access to the Internet; they route Internet traffic, resolve domain names, and
maintain infrastructure to support all subscribers. The business operations
model is complex. Getting the correct data through the escalation levels
and ensuring rapid response to customer issues is a top priority.

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