ChangeGear Self-Service Portal (SSP)

Self-Service Portals are an essential component for any business that is serious about customer support. When internal and external customers are empowered to solve their own issues using an SSP, agents can focus on solving higher-value problems so your IT department has the ability to scale as your company grows. A good SSP allows you to personalize the customer experience by addressing visitors by name. A great SSP allows customers to search for answers using their native language, which benefits not only your customers but also your support agents.

ChangeGear Self-Service Portal (SSP)