Luma Virtual Agent Datasheet

With this second generation platform, Luma Virtual Agent (VA) improves service management and customer experience by guiding users to the best solution and knowledge artifacts. Luma is an intelligent virtual assistant that blends machine-driven support and human-based experiences. With Natural Language Processing (NLP), conversational Artificial Intelligence (AI) allows you to use everyday language to interact with a virtual agent and enables immediate responses around the clock. Through text or voice, customers can ask questions, find answers to problems, have their concerns addressed, etc.

Luma Virtual Agent Datasheet