Luma™ Knowledge Datasheet

Knowledge is the key to efficient service and support. The ability for users to get the information they need upon first contact is the number one factor affecting their satisfaction, and consequently an organization’s ability to cost effectively deliver that information is the most critical business process affecting overall cost of service. The recent “left shift” strategy, fundamental in any Digital Transformation, seeks to maximize users’ ability to solve their own issues and requires a solid knowledge management practice.

Luma™ Knowledge Datasheet