24×7 Customer Service Without Additional Headcount Whitepaper

24×7 Customer Service Without Additional Headcount Whitepaper

The savviest C-level leaders realize that the experience they provide to their customers is as or even more important than the product or service they deliver. In this whitepaper, we will discuss how a simple modification to the customer journey can refine customer experience without adding expensive headcount.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services