Serviceaide Success Stories—
Henrico County Public Schools

Henrico County Public Schools
Henrico County, VA
Service Management Solution:
Serviceaide Success Stories — Henrico County Public Schools
The Challenge

The Challenge

The Henrico County school district was using a simple, service desk
solution with basic ticketing. The search function was outdated, and
it was slow to log information into the program. There were also
redundant and non-removable fields in ticket classification leading to
issues with reporting. As the district expanded and grew in complexity,
the existing solution no longer met their needs.

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