White Paper: 5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management – Thank You

White Paper
5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

HELPFUL
AVAILABLE
RESPONSIVE
INTELLIGENT

SCORE! You are about to see what Virtual Support Agents can do…

Available 24/7
Understands statements and questions
Guides users to actionable requests
Empathetic, and follows up to make sure users are satisfied

Works hard and follows Information Technology Infrastructure Library (ITIL) processes
Effortlessly multitasks
Frees analysts to focus on more interesting and valuable tasks

Never stops learning
It’s knowledge base expands as it interacts with customers, end-users, and support analysts