Introducing a new level of service and support. Leveraging AI to digitize for maximum impact, satisfaction, and value.
We understand our customers and their challenges. Our leadership team has a long history of building and operating global support centers; servicing hundreds of thousands of knowledge workers. The challenges inherent to providing rapid response, rapid resolution, highest end-user, customer experience, and with maximum efficiency, are the cornerstones of the operation. Unfortunately, legacy solutions are no longer the answer. According to a recent study, 80% of service desk analysts say they are overwhelmed some, or all, of the time. This problem is only going to get worse.
Things do not have to be this way. Leverage AI to deliver a whole new level of service and support, starting today.
Serviceaide’s vision is to transform Service Management, across ITSM, ESM or Customer Service. We apply breakthroughs in artificial intelligence, machine learning and natural language processing to deflect requests, incidents and user inquiries. We help you transform your service through digital labor conversations, automation and knowledge.
“Service desks have the opportunity to provide users with the kinds of service levels and seamless experiences that once seemed impossible, but which are now within reach. Our goal is to help you get there.”
— Wai Wong
CEO of Serviceaide
Vision, Knowledge, Experience, Results
Chief Executive Officer
Wai received his Master’s and Bachelor’s degrees in computer science focusing on AI and Systems Architecture from Columbia University in NY.
Chief Technology Officer
VP and Managing Director India Operations
Chandra has a Master’s degree in engineering from PSG College of Technology, India and a Bachelor’s degree in Mechanical Engineering.
VP Serviceaide Latin America
Prasanna holds Degrees in Telecommunications and Engineering, as well as being an accomplished ITIL V3 expert.
Director of Product Service
VP of Global Solutions
Chief Marketing Officer
Nancy Bhagat is the Chief Marketing Officer. As a seasoned and award winning CMO, she has extensive experience across brand, digital and product to drive impact. She has served in executive roles across Intel, CA Technologies, Macromedia, and TE Connectivity.
Neil Quarterman is the Chief Financial Officer. He is a highly skilled financial executive with more than fifteen years helping to grow companies in software, medical services and business services. He also brings extensive international experience, both from governmental work and the private sector. He is also a three-time Jeopardy champion.
Chief Financial Officer
SVP North American Sales
Mike is an experienced global sales leader and GM with over 20 years managing P&L, driving international business expansion, innovation, restructuring and revenue growth in SaaS, Cloud, Predictive Analytics, eCommerce, Life Sciences and Services in both B2C and B2B. Mike has held executive positions at HP, Siemens and Digital River. He is both a Canadian and German citizen.
Sheela is one of the original co-founders of SunView Software and architect of ChangeGear. Sheela has over 17 years’ experience managing product development teams from ideation to inception. Sheela manages the entire product lifecycle of ChangeGear and new AI-based features in Luma. Before SunView, She worked at Quark. Inc, Denver. She has a Masters in Computer Science from the University of Colorado.
Director of Engineering
Director of Development
Jeppe is in charge of the Point of Business Platform development and customer support. He joined Wendia in 1999, working as an ITIL expert, architect, and development manager Jeppe led Point of Business through multiple growth cycles, technological improvements, and releases to its current 2.0 version, later acquired by Serviceaide. Prior he worked as a software engineer and industry consultant.