As anyone who works in IT knows, the complexity of every organization’s infrastructure is increasing relentlessly —the proliferation of apps, devices, systems and more, has expanded the scope of what any IT service management team could ever hope to cover using legacy methods. Indeed, according to a recent study, 80% of service desk analysts say they are overwhelmed some, or all, of the time. This problem is only going to get worse.
Things, however, don’t have to be this way.
Serviceaide’s vision is to transform IT Service Management by applying breakthroughs in artificial intelligence, machine learning and natural language processing to deflect tickets and automate user requests through conversations.
“IT service desks have the opportunity to provide users with the kinds of service levels and seamless experiences that once seemed impossible, but which are now within reach of companies of all sizes. It’s an exciting time!”
— Wai Wong
CEO of Serviceaide
Vision, Knowledge, Experience, Results
Wai received his Master’s and Bachelor’s degrees in computer science focusing on AI and Systems Architecture from Columbia University in NY.
Chandra has a Master’s degree in engineering from PSG College of Technology, India and a Bachelor’s degree in Mechanical Engineering.
Rich has an M.B.A. from the Robert H. Smith School of Business at the University of Maryland and a B.S. in Computer Science from Wake Forest University.
Prasanna holds Degrees in Telecommunications and Engineering, as well as being an accomplished ITIL V3 expert.