In Forrester’s evaluation of the emerging market for standalone chatbots for IT operations, they identified the most significant providers in the category “Chatbots for IT Operations” and evaluated them. This report details their findings about how well each vendor scored against 10 criteria and where they stand in relation to each other.
- Leads the pack with IT Operations orientation. Due to Serviceaide’s heritage in IT operations, its chatbot strategy and roadmap are strongly aligned to supporting the needs of day-to-day IT operations, including granular out of the box IT ops workflows.
- Is the best fit for organizations pursuing an augmented IT operations team. With its IT operations specificity and easily to configure follow-up interactions Serviceaide provides an attractive platform for augmenting IT service delivery capabilities.
- Customers are exceptionally pleased with their experiences, noting in particular the fast time to implementation and value thanks to the out-of-the-box capabilities and workflows.
“[Serviceaide] Leads the pack with IT operations orientation. Due to Serviceaide’s heritage in IT operations, its chatbot strategy and road map strongly align to supporting the needs of day-to-day IT operations, including granular out-of-the-box IT ops workflows.” — Forrester.
- Chatbot Learning
- Chatbot Automation
- Development and Tooling
- Chatbot Readiness
- Architecture and Integrations
- Deployment and Security
- Bot Management
- Vendor Positioning
- Market Approach
- On par
- Needs improvement