Service Desk

Service Desk

A Complete Solution: Service Desk Software

ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be
a complete solution with all the components your team needs, right out-of-the box. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require.

Take Complexity Out of Configurations

Take Complexity Out of Configurations

ChangeGear is highly configurable to meet your specific needs. Users can modify or create forms, fields,
automations, and workflows with zero coding.

  • Create and configure dynamic forms, fields, workflows and automations without code
  • Easily navigate and customize the interface with a modern, responsive user interface
  • Seamlessly integrate with third-party applications with the RESTful API
  • IT staff are automatically configured to access pertinent modules based on their role in the
    ChangeGear mobile app
Take Complexity Out of Configurations
Get Actionable Insight with Real-Time Dashboards

Get Actionable Insight with Real-Time Dashboards

Get Actionable Insight with Real-Time Dashboards

Real-time metrics and KPIs are critical for you and your staff on all aspects of service management activities.
ChangeGear Service Desk provides personalized dashboards that enable collaboration and the sharing
of information.

  • Quickly access tickets and tasks with the drilldown action
  • Plan, track, and prioritize daily activities
  • Check metrics in your personalized workspaces

Get Your Team Up and Running with Speedy Implementation

Get Your Team Up and Running with Speedy Implementation

Setting up Service Desk is anything but time consuming. ChangeGear provides all the essential ITIL-based processes out-of-the-box to get you started immediately.

  • Reduce costs and complexity for IT with Service Desk software that’s easy to implement and manage
  • Leverage flexible licensing and delivery models for the best-fitting service desk solution that meets all of your business requirements
Is Your Service Desk Future Proof?
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Is Your Service Desk Future Proof?

Is Your Service Desk Future Proof?
Get Your Team Up and Running with Speedy Implementation

Learn more about our Service Desk solutions today.