Meet LumaTM

LumaTM is Transforming
IT Service Management
IT Service Management
- AI based Virtual Agent designed specifically for Service Management
- Leverages Natural Language Processing and Machine Learning
- Automates many analyst duties
- Connects to most ITSM solutions
- Users communicate with Luma over popular messaging channels – MS Teams, Messenger, Slack, an embeddable web widget and more

The future of support is conversational experiences for users and automated services.
Benefits of using LumaTM
Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.
- 24/7 support
- Self service knowledge
- Conversational triage of support requests to improve the quality of ticket submission including automated assignment
- Built-in scheduling for calls and on-site meetings
- Zero-touch automated resolution of common requests
- Automated follow-up, ticket closure and customer surveys
- A conversational interface for support agents and managers to easily monitor tickets and access operational data and KPIs
- Ships with over 200 commonly used services and analyst tasks
- Build new capabilities in minutes using a codeless Skills Builder
LumaTM Improves the Service Experience
End-users
24×7 availability and intelligent guidance
Support Analysts
Properly categorized, actionable tickets
Managers
Interactive access to operational data & KPIs
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