Meet LumaTM
LumaTM is Transforming
IT Service Management
  • AI based Virtual Agent designed specifically for Service Management
  • Leverages Natural Language Processing and Machine Learning
  • Automates many analyst duties
  • Connects to most ITSM solutions
  • Users communicate with Luma over popular messaging channels – MS Teams, Messenger, Slack, an embeddable web widget and more

The future of support is conversational experiences for users and automated services.

Benefits of using LumaTM

Luma allows organizations to provide modern support to their customers and automates many duties of a Level-0 and Level 1 analyst.

  • 24/7 support
  • Self service knowledge
  • Conversational triage of support requests to improve the quality of ticket submission including automated assignment
  • Built-in scheduling for calls and on-site meetings
  • Zero-touch automated resolution of common requests
  • Automated follow-up, ticket closure and customer surveys
  • A conversational interface for support agents and managers to easily monitor tickets and access operational data and KPIs
  • Ships with over 200 commonly used services and analyst tasks
  • Build new capabilities in minutes using a codeless Skills Builder
LumaTM Improves the Service Experience

End-users

24×7 availability and intelligent guidance

Support Analysts

Properly categorized, actionable tickets

Managers

Interactive access to operational data & KPIs

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White Paper 5 Reasons to Make Virtual Support Agent Adoption a Priority in 2018


Meet Luma The intelligent virtual agent to make customer support more efficient and effective.

White Paper Reinventing IT Service Management with a Virtual Support Agent: Improve Satisfaction, Efficiency, and Productivity

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Are you ready to see LumaTM in Action?

Request a demo, and discover how Serviceaide is reinventing and modernizing IT Service Management.