San Jose, CA – November 2, 2016 – This reaffirms our commitment to our customers, to continue to have an intuitive ITIL verified, cost-effective solution as we extend the roadmap to include functionality that will lower your total cost of ownership and provide opportunities to implement new and innovative services.
This tool has been officially certified as ITIL compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.
A Pink Elephant IT Management Consultant assessed and confirmed compatibility of ServiceAide Cloud Service Management in the following ITIL 2011 processes:
- Availability Management
- Problem Management
- Change Management
- Request Fulfillment
- Event Management
- Service Asset & Configuration
- Incident Management Management
- Knowledge Management
- Service Level Management
The PinkVERIFY logo is the stamp of approval issued by Pink Elephant for Service Management tools that meet the minimum functional criteria for the ITIL process.
ServiceAide is authorized to use this logo, which denotes the number of ITIL 2011 processes in association with the verified tool, until November 6, 2017. The product appears in the toolsets section of Pink Elephant’s PinkVERIFY webpage: www.pinkelephant.com.
ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.