Ingram Micro to offer Serviceaide’s Virtual Agent that Improves IT Service Desks
Singapore 1 November, 2018 Serviceaide®, Inc., a global provider of IT service management solutions, signed a strategic distribution agreement with Ingram Micro, Inc. to offer Luma™, Serviceaide’s virtual agent.The new relationship will drive awareness of Serviceaide IT Service management portfolio and strengthen Ingram Micro’s existing broad portfolio to help technology professionals solve today’s IT challenges.
Ingram Micro is the world’s largest technology distributor, with deep expertise in technology solutions, mobility, cloud, and supply chain solutions, enabling its business partners to operate efficiently and successfully in the markets they serve. Ingram Micro operates in 160 countries, including Hong Kong, Singapore, and across Southeast Asia.
Serviceaide is pioneering the nextgeneration of IT service management. Luma, the company’s gamechanging AIpowered virtual agent dramatically improves the automation and efficiency of handling service requests. Luma integrates seamlessly with many leading service management systems, as well as with Serviceaide’s fullfeatured Intelligent Service Management ITSM suite.
“Luma has brought forward the shift to target manpower efficiencies in providing service and support rather than just savings in the infrastructure thru SaaS, as the smart virtual support agent that not only learns new skills over time but comes with a comprehensive suite of quick start skills builtin,” said Wai Wong, CEO of Serviceaide. “Our goal is to get Luma in the hands of as many teams as possible, and with unmatched reach and expertise in cloud services, this strategic agreement with Ingram Micro is the ideal way to accomplish that.”
““Being a solution aggregator to our partners, Ingram Micro is always looking out for
solutions that are gamechanging to the technology ecosystem. With the rising
importance of business process efficiencies and its ability to streamline IT service
management using artificial intelligence, we are excited to be able to offer Luma to our
partners with”, Francis Choo, VP & Chief Country Executive, ASEAN & HK, Ingram
Resellers can be confident that this cloudbased solution can help save time and money by automating processes and enhancing the human IT service team’s performance.
Features of the distribution agreement include:
Intelligent Service Management (ISM) is a SaaSbased toolkit for IT Service Management (ITSM). With ISM, organizations can more accurately and responsively support their users and ensure that IT resources meet the business needs of organizations and employees.
Serviceaide is the intelligent IT Service Management company that stands out from the crowd with the innovative and practical application of AI. With continued evolution in ITSM Serviceaide helps a growing portfolio of global clients solve chronic problems and better deploy talent and resources. By implementing Serviceaide’s costeffective and easy to administer ITSM platform, complete with an advanced new virtual agent, Luma, reassignments, mean time to resolution, and ticket costs may be reduced by more than 30%. For more information, visit serviceaide.com.
About Ingram Micro
Ingram Micro helps businesses realize the promise of technology. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. Discover how Ingram Micro can help you realize the promise of technology. More at www.ingrammicro.com.