Serviceaide Acquires Wendia
Serviceaide is pleased to announce the acquisition of Wendia, a global company focused on service management for the past 25+ years. Their product Point of Business is a leading platform, regarded as a flexible and highly customizable solution across IT service management as well as enterprise service management. POB is highly acclaimed by both customers and analysts.
Like us, the Wendia team has the same passion for service management and a commitment to customer service. We are excited to welcome the Wendia employees, customers and partners.
“I am excited by this acquisition on multiple levels. Both companies have a strong culture of customer commitment and engagement. From a product roadmap, this move contributes to our vision of transforming service management through digital service conversations, automation and knowledge.” – Wai Wong, Serviceaide CEO
Automate Any Business Process involving service and support
Point of Business is a comprehensive set of application modules for Service Management Business Processes.
POB includes a central database (or CMDB in ITSM) which can be accessed by all ITIL certified, modules. Luma Virtual Agent integrates seamlessly across the PoB platform providing an intelligent, conversational approach to communicate. Luma enables fluid knowledge access and service automation for self-service that works across voice, text and email; including support for all of the leading communication channels.
“Wendia’s global customer base will benefit tremendously from this combination in terms of continued support and development of our product line and faster innovation. Serviceaide’s Luma Virtual Agent technology coupled with POB will deliver another level of service and support.” – Kevin Goertzen, Former CEO Wendia North America
Intelligent, AI powered, service and support
that won’t break the bank
Serviceaide is focused on transforming service and support with Luma Virtual Agent.
InnovationUpgrade help desk efficiency by assisted and unassisted AI learnings at multiple levels. From an intelligent virtual agent to automation and knowledge, this award winning product suite continues to add functionality leveraging new technologies.
ValueNot only is implementation faster and less expensive, but the product is designed with an extensible framework to allow customers to get the best of their existing back office investments. With ability to learn at multiple levels including from existing institutional knowledge, a library of flexible and re-usable skills means implementation and time to value is fast.
ScaleOur products grow with you, handling peak demand easily and unexpected workloads. Providing a buffer for your service operations.
ImmediacyWith Luma Virtual Agent, you can provide 24 x 7 availability as needed, with rapid response and outreach (inbound and outbound).
We are committed to our customers, partners and employees. We recognize that it takes more than words. We will continue to demonstrate through our actions and 24×7 support. We will demonstrate through our ongoing research and development efforts to deliver a robust product roadmap. We will demonstrate by soliciting feedback to continue to meet our customers’ needs.
By combining expertise and solutions of Serviceaide and Wendia, we will offer organizations exciting new opportunities to cost-efficiently modernize the delivery of services and knowledge across their enterprise.