acquisition of SunView Software
Better business outcomes
With Fortune 1000 Customers around the world, SunView Software helps organizations build smarter, more responsive IT service environments to power better employee engagement, increased productivity and improved customer satisfaction. Serviceaide’s offerings include the award-winning Luma Digital Service Management Suite. Digital conversations with Luma resolve many support needs without human intervention, transforming the process of solving service problems through automation and knowledge management. Both of these well-run companies bring real benefits to their customer base and will contribute to the strategic vision of developing a comprehensive, intelligent service platform to meet the needs across customers, partners, industries and geographies.
Serviceaide Customers Benefit
The SunView portfolio brings new, AI-based features that will be integrated across the Servicaide roadmap. Sentiment analysis and auto-population are smart features that bring greater productivity to customers. SunView’s ChangeGear platform is well-known for superior change management, intelligent incident management and strong asset discovery and management.
This acquisition extends Serviceaide’s capabilities and reach with a feature-rich ITSM solution that now can bring additional business value across the portfolio of existing products.
SunView’s Asset Discovery will be integrated across the Serviceaide product roadmap.
With Luma Virtual Agent and Knowledge Management, Serviceaide now has a portfolio of service management solutions to meet a variety of business needs from IT to business functions and managed service providers. Luma is seamlessly integrated across the portfolio and provides an intelligent, conversational interface.
A Strategic Roadmap For ChangeGear
SunView customers will continue to receive the best product and support services in the market. In addition to existing customer agreements, you will have an opportunity to take advantage of expanded product and service offerings that will deliver better service interaction and automation. Our focus is on delivering enterprise-ready functionality that meets your business requirements.
Serviceaide is committed to delivering modern service management solutions, will foster innovation in artificial intelligence, knowledge management and process automation.
What Does This Mean For Partners?
Merging the technical capabilities, solutions and expertise of the two companies will accelerate and strengthen the combined company’s capacity to support and develop it’s entire product line.
Serviceaide will have an expanded set of solutions to meet their customer and partner needs. One size does not fit all. If you require a no-code, multi-tenant solution, Intelligent Service Management meets key criteria. If you are looking for a solution that can be easily customized, with options for on-premise, cloud or hybrid, the Point Of Business Platform is available. For customers seeking an ITSM solution with expertise in change management, asset discovery and management, the ChangeGear product line offers a number of options.
Serviceaide is committed to working with partners to deliver service management solutions to meet a variety of needs from ITSM to enterprise service management. With the Luma virtual agent technology, a conversational interface, knowledge management and service automation can be added across all the leading platforms.
For the best performance and value, no one can match Serviceaide.