Change Management for ITSM. There is a better way with ChangeGear.
The ChangeGear Change Manager solution provides an out-of-the-box intuitive experience with unlimited workflows, over 80 standard reports and an advanced approval process. You can streamline the entire change and release management approach with ITIL based processes. You can easily manage changes for all roles across the enterprise. For managers, you can leverage the fully customizable dashboard to provide visibility into all changes and easily share reports.
With the ChangeGear Change Management module you can:
- Manage risk as change management is often the first point of failure.
- Meet extensive compliance demands and reporting required by industry regulations and certifications.
- Improve workforce utilization to not only better manage your resources but to avoid issues with business interruptions.
Serviceaide enabled Point Broadband to handle its rapidly expanding customer base in markets across the country. “By automating many of our manual processes, we can quickly ramp up each time we expand into a new market,” shares Smith. “Each customer still receives our personalized service, but it is even better with faster implementation and resolution rates than our competitors.”
“The IT service team is foundational to the operations of the Henrico school district. We are expected to maintain the technology infrastructure and service levels across the broad ecosystem to provide important business continuity to the school district and to meet the needs of the teachers and students of Henrico County.”
In February of 2021, Corey engaged SunView Software’s Professional Services engineers to implement ChangeGear Service Desk version 8.0 with the Advanced Intelligence Pack, which includes SunView Willow AI™. “Suggestion Center is still the most impressive feature to me,” Corey said, with confidence.
Millions Of Tickets Around The Globe Closed With ChangeGear
