Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner

Providing adequate security for remote workers is a challenging proposition in any situation. It is especially laborious when security and IT teams have minimal time to prepare due to an emergency. An AI-driven virtual agent can provide overworked security teams a reliable support system in a time of need.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services