Why Virtual Agent Technology Is Here To Stay

Why Virtual Agent Technology Is Here To Stay

The availability of artificial intelligence (AI), machine learning, and natural language processing technology is changing the way organizations operate. This swift technological advancement, amplified by customer expectations for on-demand self-service options, put Virtual Agents (VA) on the frontline of internal and external communications and business process automation.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services