When it comes to customer service experience, long wait times, incorrect answers or unfriendly service often means lost opportunity and lost sales. This whitepaper will tell you how you can use your Virtual Agent not only to save money but also to improve customer experience and productivity.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services