What is the difference between an asset and a configuration item? This is one of the most frequently asked ITSM questions. Although both are covered under ITIL v3’s service asset and configuration management process, it’s important to differentiate between the two concepts.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services