The promise to improve customer and employee satisfaction, increase productivity, and cut costs makes the application of process automation a no-brainer. The initial challenge is in finding the right processes to automate. In this white paper, we will discuss how this is a great opportunity for a synergistic partnership between human- support agents and intelligent, AI-driven technology.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services
