Discussions of change management often focus on IT operations, but there are many business processes
and functions in which organizations can gain agility and stability by implementing a change management solution. This requirement is clear in many industries such as manufacturing and regulated industries, where information and operations technologies often interact in ways that create unique challenges.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services
