Making employees enthusiastic about the self-service resolution of technical issues is a must. Organizations should stop doing things the same way and expecting a different outcome—if the adoption of self-service is to increase to the 50-60% range, a virtual agent is a must.
“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”
“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”
— Peter Jurhs, Nampa School District, Director of Information Services