Second In The Series: You Still May Not Need A Cadillac

A Guide to Choosing the Best Enterprise Service Management Solution for your Business

Second In The Series: You Still May Not Need A Cadillac

Your business must deliver excellent service to its customers—both internal and external. Without this foundational ethos, your business cannot grow. By applying smart automation to repeatable processes, companies can transform their operations to deliver the level of service customers expect. Do not fall victim to the “shiny object syndrome” and over-buying. Ask about Serviceaide’s Luma Digital Labor Suite and Point of Business (POB) service platform.

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According to Forrester

“Virtual support agents and artificial intelligence capabilities, can transform the way that support analysts perform their jobs and improve customer experience.”

“I have used Service Desk and IT Service Management products from other vendors throughout my career, so I know firsthand the steps to add, change and configure functionality. The ease of use and correspondingly low administrative burden, versus other solutions I used and evaluated, quickly became apparent when I evaluated Intelligent Service Management. This is why I chose Serviceaide.”

Peter Jurhs, Nampa School District, Director of Information Services